Leading tools used to track customer information according to U.S. SMBs 2017

This statistic presents the leading tools used to track customer information according to SMBs in the United States as of September 2017. According to the findings, 62 percent of respondents reported that their leading tool in tracking customer information was via e-mail services, while 31 percent they were using a paper-based system as their primary tracking method.

Leading tools used to track customer information according to SMBs in the United States as of September 2017

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Source

Release date

October 2017

Region

United States

Survey time period

September 1 to 13, 2017

Number of respondents

490 respondents

Age group

18 years and older

Special properties

small and medium sized business owners and leaders

Method of interview

Online survey

Supplementary notes

Question: "Which of the following do you currently use to track customer information?"

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Statistics on "SME marketing in the U.S."

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