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Communication channels used to contact customer service by country 2017

Share of customers contacting customer service in 2017, by country and communication channel

Communication channels used to contact customer service by country 2017 This statistic depicts the communication channels used by customers to contact customer service in 2017, broken down by channel. In that year, 73 respondents in the United Kingdom stated that they contacted customer service by email.
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Share of customers contacting customer service in 2017, by country and communication channel

United StatesUnited KingdomBrazilJapanGermany
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Description

Source

More information

This statistic depicts the communication channels used by customers to contact customer service in 2017, broken down by channel. In that year, 73 respondents in the United Kingdom stated that they contacted customer service by email.
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Release date
August 2017
Region
Brazil, Germany, Japan, United Kingdom, United States
Survey time period
2017
Number of respondents
5,000 respondents
Age group
18 years and older
Supplementary notes
* Support or FAQ page.
Multiple answers were possible.
The source doesn't mention the type of survey.
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