improving CX capability leads to an increased customer loyalty and value.
In 2018, 77.8 percent of organizations in India revealed that ease of resolution is the most important customer experience (CX) service factor enhancing customer satisfaction. During the survey, 87.2 percent of organizations stated that Top three CX services impact factors of customer satisfaction worldwide in 2018, by country
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Statistics
- Organizations' CX capability evaluation by customers worldwide 2019
- Top three CX impact factors of customer satisfaction worldwide by region 2018
- Organizations' CX capability evaluation by customers worldwide by region 2021
- Top three CX impact factors of customer satisfaction worldwide by sector 2018
- Top three CX impact factors of customer satisfaction worldwide by service type 2018
- Top three impact factors of customer satisfaction CX worldwide 2018
- Organizations' CX capability evaluation by customers worldwide by service type 2018
- Organizations' CX capability evaluation by customers worldwide by sector 2021
- Organizations' CX capability evaluation by customers worldwide by country 2019
- Factors organizations believe will reshape the CX worldwide by region 2021
- Factors organizations believe will reshape the CX worldwide by country 2021
- Factors organizations believe will reshape the CX worldwide by sector 2021
- Factors organizations believe will reshape the CX worldwide 2021
- Most important drivers of CX for organizations worldwide by country 2021
- Benefits from an improving CX capability on organizations worldwide by sector 2019
- Benefits from an improving CX capability on organizations worldwide by service 2018
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NTT. (December 11, 2019). Top three CX services impact factors of customer satisfaction worldwide in 2018, by country [Graph]. In Statista. Retrieved May 26, 2022, from https://www.statista.com/statistics/1081550/top-three-factors-customer-satisfaction-worldwide-country/
NTT. "Top three CX services impact factors of customer satisfaction worldwide in 2018, by country." Chart. December 11, 2019. Statista. Accessed May 26, 2022. https://www.statista.com/statistics/1081550/top-three-factors-customer-satisfaction-worldwide-country/
NTT. (2019). Top three CX services impact factors of customer satisfaction worldwide in 2018, by country. Statista. Statista Inc.. Accessed: May 26, 2022. https://www.statista.com/statistics/1081550/top-three-factors-customer-satisfaction-worldwide-country/
NTT. "Top Three Cx Services Impact Factors of Customer Satisfaction Worldwide in 2018, by Country." Statista, Statista Inc., 11 Dec 2019, https://www.statista.com/statistics/1081550/top-three-factors-customer-satisfaction-worldwide-country/
NTT, Top three CX services impact factors of customer satisfaction worldwide in 2018, by country Statista, https://www.statista.com/statistics/1081550/top-three-factors-customer-satisfaction-worldwide-country/ (last visited May 26, 2022)