Try our corporate solution for free!
(212) 419-8294
vianny.gutierrez-cruz@statista.com

Top three CX impact factors of customer satisfaction worldwide by country 2018

Published by Statista Research Department, Jan 11, 2022
In 2018, 77.8 percent of organizations in India revealed that ease of resolution is the most important customer experience (CX) service factor enhancing customer satisfaction. During the survey, 87.2 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.

Top three CX services impact factors of customer satisfaction worldwide in 2018, by country

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics
  • Incl. source references
  • Available to download in PNG, PDF, XLS format
Single Account
$39 $59 per month *
in the first 12 months
View for free
33% off until Jun 30th
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

© Statista 2022
Download
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Use Ask Statista Research Service

Release date

2019

Region

Worldwide

Survey time period

April 15 to July 15, 2018

Number of respondents

1,110 respondents

Method of interview

Questionnaire

Supplementary notes

The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication.
Three answers were possible.
To retrieve the data, click on CX transformation and select the 1.9 question, apply Country as a filter and press View each country as a separate chart.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "Customer loyalty schemes in the UK"

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Further Content: You might find this interesting as well

Statistics

Topics

Loyalty programs in the U.S.Brands on social mediaBrand valuePersonalized marketing Data usage in marketing and advertising
Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
Menu