In 2019, 34.3 percent of organizations in America revealed that a non-board level manager holds overall responsibility for customer experience (CX) within the organization. During the survey, 29.5 percent of organizations stated that
Responsible parties for CX within organizations worldwide in 2019, by region
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Statistics
- Responsible parties for CX within organizations worldwide 2021
- Responsible parties for CX within organizations worldwide by country 2021
- Share of organizations satisfied with its current CX capability by sector 2021
- Organizations' strategy aligned to deliver and optimize CX worldwide by region 2021
- Collaboration of business functions with other to design CX worldwide 2021
- Collaboration of business functions with other to design CX worldwide by region 2019
- Benefits from an improving CX capability on organizations worldwide by service 2018
- Strategic performance measurements according to professionals worldwide 2021
- Benefits from an improving CX capability on organizations worldwide by sector 2019
- Strategic performance measurements according to professional worldwide by region 2021
- Organizations' strategy aligned to deliver and optimize CX worldwide by country 2021
- Opinion on taking on leadership role in the world Malaysia 2018-2019
- News holding leaders accountable for actions U.S. 2017, by political affiliation
NTT. (March 31, 2020). Responsible parties for CX within organizations worldwide in 2019, by region [Graph]. In Statista. Retrieved June 27, 2022, from https://www.statista.com/statistics/1081004/overall-responsible-customer-experience-worldwide-region/
NTT. "Responsible parties for CX within organizations worldwide in 2019, by region." Chart. March 31, 2020. Statista. Accessed June 27, 2022. https://www.statista.com/statistics/1081004/overall-responsible-customer-experience-worldwide-region/
NTT. (2020). Responsible parties for CX within organizations worldwide in 2019, by region. Statista. Statista Inc.. Accessed: June 27, 2022. https://www.statista.com/statistics/1081004/overall-responsible-customer-experience-worldwide-region/
NTT. "Responsible Parties for Cx within Organizations Worldwide in 2019, by Region." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1081004/overall-responsible-customer-experience-worldwide-region/
NTT, Responsible parties for CX within organizations worldwide in 2019, by region Statista, https://www.statista.com/statistics/1081004/overall-responsible-customer-experience-worldwide-region/ (last visited June 27, 2022)