In 2021, 67.5 percent of organizations in the United States revealed that CX-dedicated board managers holds overall responsibility for customer experience (CX) within the organization. During the survey, 48.3 percent of organizations stated that one of the most important outcomes of CX is increased customer engagement.
Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country
To retrieve the data, select question 7, apply Country as a filter and press View each country as a separate chart.
This question was phrased by the source as follows: "Who holds overall accountability for CX within your organization?"
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Statista Accounts:
Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country [Graph]. In Statista. Retrieved June 30, 2022, from https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
NTT. "Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country." Chart. September 22, 2021. Statista. Accessed June 30, 2022. https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
NTT. (2021). Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country. Statista. Statista Inc.. Accessed: June 30, 2022. https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
NTT. "Responsible Parties for Customer Experience (Cx) within Organizations Worldwide in 2021, by Country." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
NTT, Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country Statista, https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/ (last visited June 30, 2022)
