• Responsible parties for CX within organizations worldwide by country 2019 | Statista

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In 2019, 40.4 percent of organizations in the United States revealed that a non-board manager holds overall responsibility for customer experience (CX) within the organization. During the survey, 29.5 percent of organizations stated that one of the most important drivers of CX is increasing customer engagement.

Responsible parties for CX within organizations worldwide in 2019, by country

	Board level executive	Non-board level manager	Separate manager responsible for each contact channel	No-one (ownership is unclear)	Other
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Sources

Release date

March 2020

More information

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select the 1.8 question, apply Country as a filter and press View each country as a separate chart.

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