In 2021, 67.5 percent of organizations in the United States revealed that CX-dedicated board managers holds overall responsibility for customer experience (CX) within the organization. During the survey, 48.3 percent of organizations stated that
Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country
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Statistics
- Responsible parties for CX within organizations worldwide 2021
- Responsible parties for CX within organizations worldwide by region 2019
- Share of organizations satisfied with its current CX capability by sector 2021
- Organizations' strategy aligned to deliver and optimize CX worldwide by region 2021
- Collaboration of business functions with other to design CX worldwide 2021
- Collaboration of business functions with other to design CX worldwide by region 2019
- Benefits from an improving CX capability on organizations worldwide by service 2018
- Strategic performance measurements according to professionals worldwide 2021
- Benefits from an improving CX capability on organizations worldwide by sector 2019
- Strategic performance measurements according to professional worldwide by region 2021
- Organizations' strategy aligned to deliver and optimize CX worldwide by country 2021
- Opinion on taking on leadership role in the world Malaysia 2018-2019
- News holding leaders accountable for actions U.S. 2017, by political affiliation
NTT. (September 22, 2021). Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country [Graph]. In Statista. Retrieved June 30, 2022, from https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
NTT. "Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country." Chart. September 22, 2021. Statista. Accessed June 30, 2022. https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
NTT. (2021). Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country. Statista. Statista Inc.. Accessed: June 30, 2022. https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
NTT. "Responsible Parties for Customer Experience (Cx) within Organizations Worldwide in 2021, by Country." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
NTT, Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country Statista, https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/ (last visited June 30, 2022)