In 2019, 62.5 percent of professionals in India revealed that in their organization customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 53.7 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.
Top strategic performance measurements according to professionals worldwide in 2021, by country
Three answers per organization were possible. To retrieve the data, select the 1.b question, apply Country as a filter and press View each country as a separate chart.
This question was phrased by the source as follows: "What are your organizations' top three indicators of strategic performances?"
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NTT. (September 22, 2021). Top strategic performance measurements according to professionals worldwide in 2021, by country [Graph]. In Statista. Retrieved December 04, 2024, from https://www.statista.com/statistics/1082258/strategic-performance-measurement-executive-team-worldwide-country/
NTT. "Top strategic performance measurements according to professionals worldwide in 2021, by country." Chart. September 22, 2021. Statista. Accessed December 04, 2024. https://www.statista.com/statistics/1082258/strategic-performance-measurement-executive-team-worldwide-country/
NTT. (2021). Top strategic performance measurements according to professionals worldwide in 2021, by country. Statista. Statista Inc.. Accessed: December 04, 2024. https://www.statista.com/statistics/1082258/strategic-performance-measurement-executive-team-worldwide-country/
NTT. "Top Strategic Performance Measurements According to Professionals Worldwide in 2021, by Country." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1082258/strategic-performance-measurement-executive-team-worldwide-country/
NTT, Top strategic performance measurements according to professionals worldwide in 2021, by country Statista, https://www.statista.com/statistics/1082258/strategic-performance-measurement-executive-team-worldwide-country/ (last visited December 04, 2024)
Top strategic performance measurements according to professionals worldwide in 2021, by country [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1082258/strategic-performance-measurement-executive-team-worldwide-country/