Strategic performance measurements according to executives worldwide by country 2019

Published by Statista Research Department, Jan 11, 2021
In 2019, 75.5 percent of executive teams in India revealed that customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 53.7 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.

Top strategic performance measurements according to executive teams worldwide in 2019, by country

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Sources

Release date

March 2020

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

Three answers per organization were possible.
To retrieve the data, select the 1.9 question, apply Country as a filter and press View each country as a separate chart.

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