UK banking services survey: client assessment of various services offered by banks

Published by Statista Research Department, Jul 9, 2014
This statistic presents the results of clients assessment of their current account providers, where clients were asked to evaluate the selection and delivery of various financial services. Performance of current account providers was rated highest (at 8.0) for 'comfort of account management', 'knowledgeable staff' and 'speedy efficient service'. Providers´ 'appropriate recommendations' were rated relatively low, at 6.6, similarly to the 'sustainability of the business'.

Client assessment of performance of banking services in the United Kingdom (UK) in 2014

Loading statistic...

Additional Information

© Statista 2020

Show source

You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Source

Show sources information
Show publisher information

Release date

July 2014

Region

United Kingdom

Survey time period

March 2014

Number of respondents

3,604 respondents

Age group

18 years and older

Special properties

Current account holders

Method of interview

Online survey

Supplementary notes

Customers rated various aspects of services provided by their banks, answering the question: ‘How important are the following factors to you when selecting a current account provider, and how well does your current provider deliver against these factors?’ by assigning a number out of 10.
* The bars show the ‘average’ score across the UK survey base.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.

Statistics on "Bank customer retention in the United Kingdom (UK)"

The most important statistics
The most important statistics
The most important statistics
The most important statistics

Further Content: You might find this interesting as well

Statistics

Topics

Online banking in the BeneluxBanking in the NetherlandsFintech in the Netherlands
Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.
Menu