This statistic presents the results of clients assessment of their current account providers, where clients were asked to evaluate the selection and delivery of various financial services. Performance of current account providers was rated highest (at 8.0) for 'comfort of account management', 'knowledgeable staff' and 'speedy efficient service'. Providers´ 'appropriate recommendations' were rated relatively low, at 6.6, similarly to the 'sustainability of the business'.
Client assessment of performance of banking services in the United Kingdom (UK) in 2014
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Accenture. (July 9, 2014). Client assessment of performance of banking services in the United Kingdom (UK) in 2014 [Graph]. In Statista. Retrieved February 28, 2021, from https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture. "Client assessment of performance of banking services in the United Kingdom (UK) in 2014." Chart. July 9, 2014. Statista. Accessed February 28, 2021. https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture. (2014). Client assessment of performance of banking services in the United Kingdom (UK) in 2014. Statista. Statista Inc.. Accessed: February 28, 2021. https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture. "Client Assessment of Performance of Banking Services in The United Kingdom (Uk) in 2014." Statista, Statista Inc., 9 Jul 2014, https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture, Client assessment of performance of banking services in the United Kingdom (UK) in 2014 Statista, https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/ (last visited February 28, 2021)