This statistic presents the results of clients assessment of their current account providers, where clients were asked to evaluate the selection and delivery of various financial services. Performance of current account providers was rated highest (at 8.0) for 'comfort of account management', 'knowledgeable staff' and 'speedy efficient service'. Providers´ 'appropriate recommendations' were rated relatively low, at 6.6, similarly to the 'sustainability of the business'.
Client assessment of performance of banking services in the United Kingdom (UK) in 2014
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Statistics on Bank customer retention in the United Kingdom (UK)
Bank client overall experience
7
- Basic Statistic Reasons for choosing a bank among customers in Western and Central Europe 2014
- Basic Statistic Selected European countries ranked by retail banking customer satisfaction 2016
- Basic Statistic Millennial bank customers experience in Western and Central Europe 2015-2016
- Basic Statistic UK banking services survey: client assessment of various services offered by banks
- Basic Statistic Survey: client satisfaction with current bank in the United Kingdom (UK) 2011-2014
- Basic Statistic Banking services survey: client sentiments towards their banks in the UK
- Basic Statistic Bank customer connectedness levels in the United Kingdom (UK) as of 2014
Bank account switching
8
- Basic Statistic Current bank account switching numbers in the United Kingdom (UK) 2016-2022
- Basic Statistic Yearly current bank account switching numbers in the United Kingdom (UK) 2012-2022
- Basic Statistic Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Basic Statistic UK banking: customer switching intentions 2013-2014
- Premium Statistic Consumers switching service provider after bad customer service in the UK 2013
- Basic Statistic UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Basic Statistic Likelihood of customer loyalty to primary retail bank in Europe 2016
- Premium Statistic Current account switches of United Kingdom (UK) banks Q4 2022, by net gain/loss
Customer satisfaction score
5
- Premium Statistic Loyalty score of retail bank according to clients in the UK in 2014
- Premium Statistic Leading banks and building societies brands ranked by BrandIndex in the UK 2019
- Basic Statistic Current account holder satisfaction levels for UK-operating banks 2022
- Basic Statistic Leading banks by credit card holder satisfaction in the UK 2014
- Basic Statistic Leading banks according to saving account holders satisfaction level in the UK 2014
Customer complaints
7
- Basic Statistic Share of UK bank clients complained to main current bank account provider 2011-2014
- Basic Statistic Banking products related complaints in the United Kingdom (UK) H1 2010-2022
- Premium Statistic Banking products related complaints in the United Kingdom (UK) H1 2022, by cause
- Basic Statistic Customer complaints against banking services in the UK in H1 2022, by company
- Basic Statistic New complaints regarding banking products in the UK 2009-2020
- Basic Statistic Number of complaints regarding UK leading banks H1 2022
- Basic Statistic Banking and credit issues complaints in the UK 2017-2019, by focus
Further related statistics
15
- UK banking services survey: client opinion on importance of various banking services
- Client recommendation of current bank in the United Kingdom (UK) 2011-2015
- Most popular online banking services in France 2016
- Characteristics of the ideal bank in France 2016
- UK banking service survey: client opinion on the 'Everyday' bank in 2014, by age
- Customer retention due to social media banking in Europe 2014
- Importance of banks' digital and physical presence in Europe 2016
- Retail banking: customer experience index in Central and Eastern Europe 2016
- Current account customer satisfaction of banks in Great Britain 2022
- Retail banking: customer experience index in Western Europe 2016
- Opinion on the sufficiency of banking products choice in Great Britain (UK) 2014
- Average rates for services offered by banks in France 2017
- Interest towards innovative banking features in the U.S. 2016, by generation
- Banking activities conducted during COVID-19 in the U.S. 2020, by race
- Incentives that would lead households to separate waste in Italy 2018
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Statistics
- UK banking services survey: client opinion on importance of various banking services
- Client recommendation of current bank in the United Kingdom (UK) 2011-2015
- Most popular online banking services in France 2016
- Characteristics of the ideal bank in France 2016
- UK banking service survey: client opinion on the 'Everyday' bank in 2014, by age
- Customer retention due to social media banking in Europe 2014
- Importance of banks' digital and physical presence in Europe 2016
- Retail banking: customer experience index in Central and Eastern Europe 2016
- Current account customer satisfaction of banks in Great Britain 2022
- Retail banking: customer experience index in Western Europe 2016
- Opinion on the sufficiency of banking products choice in Great Britain (UK) 2014
- Average rates for services offered by banks in France 2017
- Interest towards innovative banking features in the U.S. 2016, by generation
- Banking activities conducted during COVID-19 in the U.S. 2020, by race
- Incentives that would lead households to separate waste in Italy 2018
Accenture. (July 9, 2014). Client assessment of performance of banking services in the United Kingdom (UK) in 2014 [Graph]. In Statista. Retrieved May 28, 2023, from https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture. "Client assessment of performance of banking services in the United Kingdom (UK) in 2014." Chart. July 9, 2014. Statista. Accessed May 28, 2023. https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture. (2014). Client assessment of performance of banking services in the United Kingdom (UK) in 2014. Statista. Statista Inc.. Accessed: May 28, 2023. https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture. "Client Assessment of Performance of Banking Services in The United Kingdom (Uk) in 2014." Statista, Statista Inc., 9 Jul 2014, https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture, Client assessment of performance of banking services in the United Kingdom (UK) in 2014 Statista, https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/ (last visited May 28, 2023)
Client assessment of performance of banking services in the United Kingdom (UK) in 2014 [Graph], Accenture, July 9, 2014. [Online]. Available: https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/