This statistic presents the results of clients assessment of their current account providers, where clients were asked to evaluate the selection and delivery of various financial services. Performance of current account providers was rated highest (at 8.0) for 'comfort of account management', 'knowledgeable staff' and 'speedy efficient service'. Providers´ 'appropriate recommendations' were rated relatively low, at 6.6, similarly to the 'sustainability of the business'.
Client assessment of performance of banking services in the United Kingdom (UK) in 2014
Customers rated various aspects of services provided by their banks, answering the question: ‘How important are the following factors to you when selecting a current account provider, and how well does your current provider deliver against these factors?’ by assigning a number out of 10. * The bars show the ‘average’ score across the UK survey base.
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Accenture. (July 9, 2014). Client assessment of performance of banking services in the United Kingdom (UK) in 2014 [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture. "Client assessment of performance of banking services in the United Kingdom (UK) in 2014." Chart. July 9, 2014. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture. (2014). Client assessment of performance of banking services in the United Kingdom (UK) in 2014. Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture. "Client Assessment of Performance of Banking Services in The United Kingdom (Uk) in 2014." Statista, Statista Inc., 9 Jul 2014, https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
Accenture, Client assessment of performance of banking services in the United Kingdom (UK) in 2014 Statista, https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/ (last visited July 27, 2024)
Client assessment of performance of banking services in the United Kingdom (UK) in 2014 [Graph], Accenture, July 9, 2014. [Online]. Available: https://www.statista.com/statistics/317695/uk-bank-performance-client-assesment/
