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UK banking services survey: client assessment of various services offered by banks
UK banking services survey: client assessment of various services offered by banks
Client assessment of performance of banking services in the United Kingdom (UK) in 2014
by Statista Research Department,
last edited
Jul 9, 2014
This statistic presents the results of clients assessment of their current account providers, where clients were asked to evaluate the selection and delivery of various financial services. Performance of current account providers was rated highest (at 8.0) for 'comfort of account management', 'knowledgeable staff' and 'speedy efficient service'. Providers´ 'appropriate recommendations' were rated relatively low, at 6.6, similarly to the 'sustainability of the business'.
Client assessment of performance of banking services in the United Kingdom (UK) in 2014
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| Scale* | |
|---|---|
| Polite & Knowledgeable staff | 8 |
| Speedy & Efficient Service | 8 |
| Comfortable account management | 8 |
| Clear & Transparent | 7.8 |
| Contact with bank at comfortable time | 7.6 |
| Broad product range | 7 |
| Appealing Brand | 6.9 |
| Personalised Services | 6.9 |
| Value for money | 6.9 |
| Competitive pricing | 6.8 |
| Ethical & Sustainable | 6.6 |
| Appropriate Recommendations | 6.6 |
| Scale* | |
|---|---|
| Polite & Knowledgeable staff | 8 |
| Speedy & Efficient Service | 8 |
| Comfortable account management | 8 |
| Clear & Transparent | 7.8 |
| Contact with bank at comfortable time | 7.6 |
| Broad product range | 7 |
| Appealing Brand | 6.9 |
| Personalised Services | 6.9 |
| Value for money | 6.9 |
| Competitive pricing | 6.8 |
| Ethical & Sustainable | 6.6 |
| Appropriate Recommendations | 6.6 |
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by Statista Research Department,
last edited
Jul 9, 2014
This statistic presents the results of clients assessment of their current account providers, where clients were asked to evaluate the selection and delivery of various financial services. Performance of current account providers was rated highest (at 8.0) for 'comfort of account management', 'knowledgeable staff' and 'speedy efficient service'. Providers´ 'appropriate recommendations' were rated relatively low, at 6.6, similarly to the 'sustainability of the business'.
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- Release date
- July 2014
- Region
- United Kingdom
- Survey time period
- March 2014
- Number of respondents
- 3,604 respondents
- Age group
- 18 years and older
- Special properties
- Current account holders
- Method of interview
- Online survey
- Supplementary notes
-
Customers rated various aspects of services provided by their banks, answering the question: ‘How important are the following factors to you when selecting a current account provider, and how well does your current provider deliver against these factors?’ by assigning a number out of 10.
* The bars show the ‘average’ score across the UK survey base.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- July 2014
More information
- Region
- United Kingdom
- Survey time period
- March 2014
- Number of respondents
- 3,604 respondents
- Age group
- 18 years and older
- Special properties
- Current account holders
- Method of interview
- Online survey
- Supplementary notes
-
Customers rated various aspects of services provided by their banks, answering the question: ‘How important are the following factors to you when selecting a current account provider, and how well does your current provider deliver against these factors?’ by assigning a number out of 10.
* The bars show the ‘average’ score across the UK survey base.
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