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Yearly current bank account switching numbers in the United Kingdom (UK) 2012-2018
Yearly current bank account switching numbers in the United Kingdom (UK) 2012-2018
Annual number of customers switching their current bank account provider in the United Kingdom (UK) from 2012 to 2018 (in millions)
This statistic illustrates the annual total number of customers who switched their current bank account provider in the United Kingdom (UK) from 2012 to 2018. It can be seen that the number of customers switching their current bank account provider fluctuated during the period under observation, reaching a total of under one million switches in the year 2018. The largest number of switches were found in the year 2014, when a total of 1.16 million customers switched their current bank account provider.
Annual number of customers switching their current bank account provider in the United Kingdom (UK) from 2012 to 2018 (in millions)
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| Volume of switches in millions | |
|---|---|
| 2018 | 0.93 |
| 2017 | 0.93 |
| 2016 | 1.06 |
| 2015 | 1.11 |
| 2014 | 1.16 |
| 2013 | 1.03 |
| 2012 | 1.12 |
| Volume of switches in millions | |
|---|---|
| 2018 | 0.93 |
| 2017 | 0.93 |
| 2016 | 1.06 |
| 2015 | 1.11 |
| 2014 | 1.16 |
| 2013 | 1.03 |
| 2012 | 1.12 |
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Description
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This statistic illustrates the annual total number of customers who switched their current bank account provider in the United Kingdom (UK) from 2012 to 2018. It can be seen that the number of customers switching their current bank account provider fluctuated during the period under observation, reaching a total of under one million switches in the year 2018. The largest number of switches were found in the year 2014, when a total of 1.16 million customers switched their current bank account provider.
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- Release date
- January 2019
- Region
- United Kingdom
- Survey time period
- 2012 to 2018
Source
- Show sources information
- Show publisher information
- Release date
- January 2019
More information
- Region
- United Kingdom
- Survey time period
- 2012 to 2018
Other statistics on the topic
Current account holder satisfaction levels for UK-operating banks in 2018
Selected European countries ranked by retail banking customer satisfaction 2016
Current account switches of United Kingdom (UK) banks Q3 2018, by gain or loss
Current bank account switching numbers in the United Kingdom (UK) 2016-2018
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Bank customer retention in the United Kingdom (UK)
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Statistics on "Bank customer retention in the United Kingdom (UK)"
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- Annual number of customers switching their current bank account provider in the United Kingdom (UK) from 2012 to 2018 (in millions)Yearly current bank account switching numbers in the United Kingdom (UK) 2012-2018
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014Percentage of bank clients' switched main current bank account in the UK 2011-2014
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- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018Current account switches of United Kingdom (UK) banks Q3 2018, by gain or loss
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Value of incentives for current account switching in the UK 2016, by provider
- Reasons for switching current bank accounts UK 2015
- Satisfaction with level of charges by previous & current bank after switching UK 2015
- Satisfaction with problem handling by previous & current bank after switching UK 2015
- Satisfaction with customer service in previous & current bank after switching UK 2015
- Behaviour of account holders in regard to searching and switching banks in UK 2015
- Charges paid on current account in last 12 months in the United Kingdom (UK) 2015
- Income of account holders who switched or did not switch bank accounts in UK 2015
- Expected & actual ease of changing bank account in the United Kingdom (UK) 2015
- Age of account holders who switched or did not switch bank accounts in UK 2015
- Grounds for not switching easy access savings accounts in the United Kingdom in 2014
- Grounds for not switching savings accounts in the United Kingdom in 2014
- Branch banking account costs for residents and non-residents in Italy 2016
- Share of population with an account at a financial institution globally 2011-2017
- Baby care: women's loyalty to products in the UK 2017
- Supermarket loyalty card and credit card holders in the UK 2015, by type
- Loyalty programs: factors attracting consumers in the Netherlands 2016
- Loyalty: one attribute that would encourage you to switch brands North America 2013
- Loyalty benefits and schemes offered by retailers in the United Kingdom (UK) 2013
Statistics on "Bank customer retention in the United Kingdom (UK)"
- Factors influencing customers' choice of bank in Western and Central Europe as of 2014
- Share of retail bank customers with positive banking experience in selected European countries as of 2016
- Retail banking experience of Millennial (Generation Y) customers in Western and Central Europe from 2015 to 2016
- Client assessment of performance of banking services in the United Kingdom (UK) in 2014
- Client satisfaction with current bank in the United Kingdom (UK) from 2011 to 2014
- Bank client generalized sentiments towards their banks in United Kingdom (UK) between 2011 and 2014
- Bank customers connectedness with bank in the United Kingdom (UK) in 2014
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018
- Annual number of customers switching their current bank account provider in the United Kingdom (UK) from 2012 to 2018 (in millions)
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014
- Percentage of consumers who would switch service provider after one incidence of bad customer service in the United Kingdom (UK) in 2013, by organisation type
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014
- Likelihood of customers staying with primary retail bank for Western and Central European countries as of 2016
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018
- If you were to switch banks, would you consider a bank with no branch locations?
- Customer loyalty score to their primary retail bank in the United Kingdom (UK) in 2014
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- Leading banks in the United Kingdom (UK) in 2014, ranked by credit card holder satisfaction
- Leading banks in the United Kingdom (UK) in 2014, by satisfaction levels of savings account holders
- Share of bank clients who complained to the main current bank account provider in the United Kingdom (UK) between 2011 and 2014
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaint
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the first half of 2018, by company
- Share of new complaints to the Financial Ombudsman regarding banking services and products in the United Kingdom (UK) from 2009/10 to 2017/18
- Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second quarter of 2017*
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by complaint focus
- Value of selected current banking account switching incentives on the market in the United Kingdom as of June 2016, by provider
- Account holders' reasons for switching bank accounts in the last year in the United Kingdom (UK) in 2015
- Customer satisfaction with level of charges e.g. overdraft charge in current and previous bank account supplier in the United Kingdom (UK) in 2015
- Customer satisfaction with quality and speed of handling problems in current and previous bank account supplier in the United Kingdom (UK) in 2015
- Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015
- Account holders' behavior in searching and switching bank offers in the last year and last 3 years in the United Kingdom (UK) in 2015
- Charges paid on current bank account in the last year by British customers in the United Kingdom (UK) in 2015
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by income
- Ease of the process of changing bank account in the United Kingdom (UK) in 2015, by expectation and reality
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by age group
- Reasons for not switching easy access savings accounts among consumers who had considered to do so in the United Kingdom (UK) as of 2014
- Reasons for remaining with the current easy access savings accounts in the United Kingdom (UK) as of 2014
- Cost of current banking account at branch for residents and non-residents of Italy as of February 2016, by selected banks (in euros)
- Share of population with an account at a financial institution worldwide in 2011, 2014, and 2017
- Female customers' opinions on baby care product loyalty in the United Kingdom (UK) in 2017*
- Share of consumers holding supermarket loyalty cards and credit cards in the United Kingdom (UK), in 2015, by type
- In order to make the loyalty program attractive for you, how important are the following factors?*
- Attribute that would encourage you most to switch brands, service providers and/or retailers in North America in 2013
- What sort of scheme or benefits do you offer?
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