Governments across the European Union have tried to improve access to public services and administration online over the past decade, with member states such as Estonia, Finland, and Sweden, being world leaders in these processes. The ease with which citizens can use these websites and other digital services is a key concern for policymakers and public administrators, with issues such as technical problems, difficult to use websites or apps, and issues with payment or signing documents all being issues mentioned by EU citizens. The greatest share of EU citizens have, however, responded that they have experienced no issues when using government websites over the past year, showing that substantial progress is being made in the area of e-government websites in the EU.
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Problems experienced when using E-Government websites in the European Union in 2024
Characteristic
Percentage of individuals
Percentage of individuals who used internet within the last year
No issue
38.36%
40.93%
Technical problems
15.98%
17.05%
Website or app was difficult to use
13.65%
14.56%
Problems using electronic signature or identification
7.32%
7.79%
Unable to access on smartphone or tablet
6.79%
7.25%
Other issues
4.13%
4.4%
Unable to pay
2.73%
2.92%
0%10%20%30%40%50%
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Eurostat. (December 17, 2024). Problems experienced when using E-Government websites in the European Union in 2024 [Graph]. In Statista. Retrieved August 20, 2025, from https://www.statista.com/statistics/1370346/eu-digitalization-problems-with-egovernment-websites/
Eurostat. "Problems experienced when using E-Government websites in the European Union in 2024." Chart. December 17, 2024. Statista. Accessed August 20, 2025. https://www.statista.com/statistics/1370346/eu-digitalization-problems-with-egovernment-websites/
Eurostat. (2024). Problems experienced when using E-Government websites in the European Union in 2024. Statista. Statista Inc.. Accessed: August 20, 2025. https://www.statista.com/statistics/1370346/eu-digitalization-problems-with-egovernment-websites/
Eurostat. "Problems Experienced When Using E-government Websites in The European Union in 2024." Statista, Statista Inc., 17 Dec 2024, https://www.statista.com/statistics/1370346/eu-digitalization-problems-with-egovernment-websites/
Eurostat, Problems experienced when using E-Government websites in the European Union in 2024 Statista, https://www.statista.com/statistics/1370346/eu-digitalization-problems-with-egovernment-websites/ (last visited August 20, 2025)
Problems experienced when using E-Government websites in the European Union in 2024 [Graph], Eurostat, December 17, 2024. [Online]. Available: https://www.statista.com/statistics/1370346/eu-digitalization-problems-with-egovernment-websites/
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