Reverse logistics

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Statista dossier about reverse logistics

This dossier presents statistics and facts on the reverse logistics market worldwide. It includes data regarding the costs of returns worldwide and also in the United States. It presents the leading retailers and gives an insight into the consumer behavior when returning goods and the process behind reverse logistics.

Table of contents

  • 1. Market overview

    • Global retail e-commerce sales 2014-2021

    • Worldwide e-commerce share of retail sales 2015-2021

    • U.S. e-retailers: mass merchant market share 2017

    • Monthly unique visitors to U.S. retail websites 2017

    • Return deliveries - costs by region 2015

    • Return deliveries in retail - costs in U.S. 2012-2018

  • 2. E-retailers

    • Global e-commerce market share of leading e-retailers 2017

    • Alibaba: annual e-commerce revenue 2010-2018, by region

    • Rakuten Group: quarterly domestic e-commerce GMS 2014-2018

    • Annual net revenue of Amazon 2004-2018

    • eBay: annual net revenue in the United States 2013-2018

    • Walmart's net sales worldwide from 2008 to 2019, by division

  • 3. Consumer behavior

    • Number of days acceptable for dealing with returns by age U.S.& U.K. 2018

    • Online purchase - return delivery method 2017

    • Methods used by consumers in the U.S. to return an online purchase 2017

    • Preferred method of return in U.S. - shopping channel 2017

    • Shopping behavior of U.S. consumers after returning an item 2017

    • Reasons that consumers in the U.S. would buy again from a retailer 2017

  • 4. Return process

    • Reverse logistics in the U.S. - how companies learn about returned items 2018

    • Reverse logistics in the U.S. - common reasons for returns 2018

    • Reverse logistics - information collected by U.S. retailers about returned items 2018

    • Reverse logistics in the U.S. - how companies accept returned items 2018

    • Benefits of reverse logistics to U.S. companies 2018

    • Reverse logistics in the U.S. - challenges with returned items 2018

    • Reverse logistics in the U.S. - how companies handle returned items 2018

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