Reverse logistics

The Statista dossier
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Statista dossier about reverse logistics

This dossier presents statistics and facts on the reverse logistics market worldwide. It includes data regarding the costs of returns worldwide and also in the United States. It presents the leading retailers and gives an insight into the consumer behavior when returning goods and the process behind reverse logistics.

Table of contents

  • 1. Market overview
    • Global retail e-commerce sales 2014-2023

    • Worldwide e-commerce share of retail sales 2015-2023

    • U.S. e-retailers: mass merchant market share 2017

    • Monthly unique visitors to U.S. retail websites 2018

    • Return deliveries - costs by region 2015

    • Return deliveries - costs in U.S. 2016-2020

    • Return deliveries in retail - costs in U.S. 2012-2018

    • Monthly cost of processing returns U.S. 2018

  • 2. E-retailers
    • Global e-commerce market share of leading e-retailers 2017

    • Alibaba: annual e-commerce revenue 2010-2019, by region

    • Rakuten Group: quarterly domestic e-commerce GMS 2014-2019

    • Annual net sales of Amazon 2004-2018

    • eBay: annual net revenue in the United States 2013-2018

    • Walmart's net sales worldwide from 2008 to 2019, by division

    • Retailer adoption rate of try-before-you-buy in the U.S. and U.K. 2018

    • Retailer adoption rate of try-before-you-buy in the U.S.& U.K. 2019

  • 3. Consumer behavior
    • Reasons for returning items as reported by U.S. merchants 2018

    • Number of days acceptable for dealing with returns by age U.S.& U.K. 2018

    • Online purchase - return delivery method 2018

    • Methods used by consumers in the U.S. to return an online purchase 2017

    • Preferred method of return in U.S. - shopping channel 2017

    • Shopping behavior of U.S. consumers after returning an item 2017

    • Bracketing by gender U.S.& U.K. 2018

    • Extra purchases and returns consumers will make with ‘try-before-you-buy’ U.S. 2018

    • Key factors for U.S. users to shop via Amazon 2019

  • 4. Return process
    • Reverse logistics in the U.S. - how companies learn about returned items 2018

    • Reverse logistics in the U.S. - common reasons for returns 2018

    • Reverse logistics - information collected by U.S. retailers about returned items 2018

    • Reverse logistics in the U.S. - how companies accept returned items 2018

    • Benefits of reverse logistics to U.S. companies 2018

    • Reverse logistics in the U.S. - challenges with returned items 2018

    • Reverse logistics in the U.S. - how companies handle returned items 2018

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