COVID-19 impact on business travel company employees 2020

The coronavirus pandemic hit the global business tourism industry hard as the ability to travel was limited in order to reduce the spread of the virus. As a result, most business travel companies were forced to take action, implementing layoffs or furloughs. According to a November 2020 survey, 73 percent of respondents stated that frontline service providers (i.e. fight attendants, travel agents, and hotel concierges) were greatly affected by layoffs or furloughs due to the pandemic. Respondents were employed by travel suppliers or travel management companies that had laid off or furloughed employees.

To what extent have employees at your travel company been affected by layoffs/furloughs during the coronavirus (COVID-19) pandemic?

Characteristic	Not affected at all	Barely affected	Somewhat affected	Moderately affected	Greatly affected
-	-	-	-	-	-
-	-	-	-	-	-
-	-	-	-	-	-
-	-	-	-	-	-

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Release date

November 2020

More information

Region

Worldwide

Survey time period

November 9 to 16, 2020

Number of respondents

273 to 291 respondents

Special properties

Respondents were employed by travel suppliers and Travel Management Companies (TMCs) that had laid off or furloughed employees

Method of interview

Online survey

Supplementary notes

The survey question was phrased by the source as follows: "Q. You mentioned your company has furloughed or laid off employees as a result of the coronavirus. To what extent have each of the following types of employees been affected?".
Question only displayed to travel supplier/TMC employees who indicated their company has laid off or furloughed employees as a result of the coronavirus, Some respondents indicated “not sure”; these were excluded from the calculations.
Missing percentage points to 100 percent are probably due to rounding.
Percentage points exceeding 100 percent are probably due to rounding.

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