Ways AI has been improving CX U.S. 2023

Published by
Bergur Thormundsson,
Feb 20, 2024
In 2023, the top way in which artificial intelligence (AI) improved customer experience according to U.S. business owners was with the implementation of instant messaging, i.e. chatbots. Almost 75 percent of respondents stated this as their answer. Seemingly, phone calls have improvements to be made when it comes to AI, as 36 percent of U.S. business owners said it had improved customer experience.

Ways in which artificial intelligence (AI) has been improving customer experience (CX) in the United States in 2023

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Release date

April 2023

Region

United States

Survey time period

March 20th to April 5th, 2023

Number of respondents

600 U.S. business owners

Supplementary notes

Respondents were business owners who currently use AI or plan to incorporate AI in the next six months.

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