Experience of bill-shock in the UK in 2014, by market

This statistic shows the rate of experiencing bill-shock during the previous 12 months in the United Kingdom (UK) as of May 2014. In the 12 months previous to May 2014, 5 percent of the mobile contract customers experienced unexpectedly high bills.

Experience of bill-shock in the past 12 months in the United Kingdom (UK) as of May 2014, by market

Share of respondents
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Source

Release date

September 2014

Region

United Kingdom

Survey time period

May 2013 to April 2014*

Number of respondents

5,696 respondents

Age group

16 years and older

Method of interview

Face-to-face interview

Supplementary notes

* 2014 based on aggregated data collected between July 2013 and May 2014 reporting incidence of bill-shock within the 12 month period between May 2013-April 2014

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Statistics on "Personal debt in the United Kingdom"

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