Car sharing: customer satisfaction in France 2012

This statistic displays the satisfaction levels of car sharing service customers regarding various aspects of the service in France in 2012. 95.7 percent of respondents were very or quite satisfied with the availability of vehicles in their car sharing service.

Customer satisfaction with aspects of car sharing services in France in 2012

Very satisfiedQuite satisfied
Availability of vehicles51.8%43.9%
Condition of vehicles56.4%38.8%
Variety of offered vehicles46.9%42.3%
Number of stations40.9%43.5%
Location of stations46.2%42.3%
Ways of reserving63%30.6%
Reservation delays65.9%30%
Customer hotline60.9%33.6%
Quality of customer service59.5%35.4%
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Source

Release date

January 2013

Region

France

Survey time period

July to October 2012

Number of respondents

1,923 respondents

Special properties

members of car sharing services

Method of interview

Online survey

Supplementary notes

During the survey, this question was posed as follows: Concernant le service d'autopartage, êtes-vous satisfait(e) des critères suivants?
Percentages for respondents who were not very or not at all satisfied were not included in the source.

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