Satisfaction with car sharing France 2012

This statistic displays the satisfaction levels of car sharing service customers regarding various aspects of the service in France in 2012. 95.7 percent of respondents were very or quite satisfied with the availability of vehicles in their car sharing service.

Customer satisfaction with aspects of car sharing services in France in 2012

Characteristic	Very satisfied	Quite satisfied
Availability of vehicles	51.8%	43.9%
Condition of vehicles	56.4%	38.8%
Variety of offered vehicles	46.9%	42.3%
Number of stations	40.9%	43.5%
Location of stations	46.2%	42.3%
Ways of reserving	63%	30.6%
Reservation delays	65.9%	30%
Customer hotline	60.9%	33.6%
Quality of customer service	59.5%	35.4%

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Release date

January 2013

More information

Region

France

Survey time period

July to October 2012

Number of respondents

1,923 respondents

Special properties

members of car sharing services

Method of interview

Online survey

Supplementary notes

During the survey, this question was posed as follows: Concernant le service d'autopartage, êtes-vous satisfait(e) des critères suivants?
Percentages for respondents who were not very or not at all satisfied were not included in the source.

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