Customers who have contacted customer service in the past month U.S. 2015-2020

Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020

Loading statistic...
Download
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Use Ask Statista Research Service

Release date

September 2020

Region

United States

Survey time period

2015 to 2020

Number of respondents

1,100 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

Are considered contacts by phone, online, live chat, text.
Data for 2019 were not available
This question was phrased by the source as follows: "Have you contacted customer service (by phone, online, live chat, text, etc.) for ANY reason in the past month?".

Citation formats
Statista Accounts: Access All Statistics. Starting from $2,148 USD / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Starter Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$199 USD $179 USD / Month *
in the first 12 months
Professional Account
Full access

Business Solutions including all features.

* Prices do not include sales tax.

Statistics on " Customer service in the U.S. "

Other statistics that may interest you Customer service in the U.S.

Market overview

6

Communication channels

4

Customer satisfaction

5

Self-service

4

Digital trends

5

Further related statistics

19
Statista Accounts: Access All Statistics. Starting from $2,148 USD / Year
Learn more about how Statista can support your business.