Customers who have contacted customer service in the past month U.S. 2015-2018

This statistic shows the share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018. In 2018, 62 percent of customers stated that they contacted customer service in the past month.

Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018*

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Sources

Release date

January 2019

Region

United States

Survey time period

2015 to 2018

Number of respondents

1,000 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

* Includes by phone, online, live chat, text.
This question was phrased by the source as follows: "Have you contacted customer service (by phone, online, live chat, text, etc.) for ANY reason in the past month?".

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