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Customers who contacted customer service via voice channels U.S. 2015-2020

Use of voice in customer service in the United States from 2015 to 2020

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Sources

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Release date

September 2020

Region

United States

Survey time period

2015 to 2020

Number of respondents

1,100 respondents

Age group

18-64 years

Method of interview

Online survey

Supplementary notes

Value for 2015 taken from this article.
Value of 2019 was not reported by the source.

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Statistics on "Customer service in the U.S."

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