Use of voice in customer service in the United States from 2015 to 2020
Other statistics on the topicCustomer service in the U.S.
Importance of customer service to customers' choice of or loyalty to a brand 2018
Customer service: change in customers' expectations in the last year 2018
Expected response time for social media questions or complaints in U.S. & global 2018
Communication channels preferred to contact customer service worldwide 2018