Customers who contacted customer service via voice channels U.S. 2015-2018

Use of voice in customer service in the United States from 2015 to 2018

by E. Mazareanu, last edited Jan 21, 2019
Customers who contacted customer service via voice channels U.S. 2015-2018 This statistic shows the share of customers in the United States who contacted customer service via voice channels from 2015 to 2018. During the 2018 survey, 38 percent of the respondents stated that they prefer to interact with customer service using voice channels.
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Use of voice in customer service in the United States from 2015 to 2018

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