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Customers who contacted customer service via voice channels U.S. 2015-2020

This statistic shows the share of customers in the United States who contacted customer service via voice channels from 2015 to 2020. During the 2020 survey, 43 percent of the respondents stated that they prefer to interact with customer service using voice channels. An increase of nine percentage points compared to 2018

Use of voice in customer service in the United States from 2015 to 2020

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Sources

Release date

September 2020

Region

United States

Survey time period

2015 to 2020

Number of respondents

1,100 respondents

Age group

18-64 years

Method of interview

Online survey

Supplementary notes

Value for 2015 taken from this article.
Value of 2019 was not reported by the source.

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Statistics on "Customer service in the U.S."

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