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Customers who contacted customer service via voice channels U.S. 2015-2020

Use of voice in customer service in the United States from 2015 to 2020

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Sources

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Release date

September 2020

Region

United States

Survey time period

2015 to 2020

Number of respondents

1,100 respondents

Age group

18-64 years

Method of interview

Online survey

Supplementary notes

Figures prior to 2020 taken from previous reports.
Value of 2019 was not reported by the source.

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Statistics on " Customer service in the U.S. "

Statistics on Customer service in the U.S.

Market overview

6

Communication channels

4

Customer satisfaction

5

Self-service

4

Digital trends

5

Further related statistics

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