Customers who contacted customer service via voice channels U.S. 2015-2018

Published by E. Mazareanu, Jan 21, 2019
This statistic shows the share of customers in the United States who contacted customer service via voice channels from 2015 to 2018. During the 2018 survey, 38 percent of the respondents stated that they prefer to interact with customer service using voice channels.

Use of voice in customer service in the United States from 2015 to 2018

Share of respondents
201834%
201741%
201645%
201551%
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Additional Information

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Sources

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Release date

December 2018

Region

United States

Survey time period

2015 to 2018

Number of respondents

1,000 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Value for 2015 taken from this article.

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