Customer contact centers - increase in social network-inquiries 2011

How has the volume of social network-based inquiries changed over the past year?

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Release date

August 2011

Region

United States

Survey time period

August 2011

Number of respondents

312 respondents

Special properties

Call center executives, managers or supervisors

Supplementary notes

This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.

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