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Comparison of mortgage owner's satisfaction with major banks Australia 2019

This statistic shows a comparison of satisfaction levels among mortgage owners with major banks in Australia for the six months to January 2019. The average satisfaction of major banks where home loans were obtained in person at the branch was higher than when the home loan was obtained through a mortgage broker.

Comparison of customer satisfaction among mortgage owners of major banks in Australia as January 2019

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Release date

March 2019



Survey time period

six months to January 2019

Number of respondents

6,012 respondents

Age group

14 years and older

Special properties

Australians with a home loan

Method of interview

Online survey

Supplementary notes

Results show the percentage of very or fairly satisfied customers.

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Statistics on "Residential housing market in Australia"

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