Comparison of mortgage owner's satisfaction with the big four banks Australia 2017

This statistic shows a comparison of satisfaction levels among mortgage owners with the big four banks in Australia for the six months to November 2016 and the six months to February 2017. The average satisfaction level of customers of all four banks combined stood at 75.4 percent in November 2016 and increased to 77.4 percent in February 2017.

Comparison of customer satisfaction among mortgage owners of the big four banks in Australia as of November 2016 and February 2017

6 months to November 20166 months to February 2017
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Source

Release date

April 2017

Region

Australia

Survey time period

May 2016 to November 2016 and August to February 2017

Number of respondents

n = 5,955 (six months ended February 2017); n = 6,636 (six month ended November 2016)

Age group

14 years and older

Special properties

Australians with a home loan

Supplementary notes

Satisfaction level is the percentage of very or fairly satisfied customers.

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Statistics on "Residential housing in Australia"

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