Leading types of online review sources in the U.S. 2017

Which of the following sources have you used to read online reviews within the last six months about products and service providers?

Leading types of online review sources in the U.S. 2017 The statistic presents a ranking of the most popular online review sources according to consumers in the United States. During the April 2017 survey, it was found that 36 percent of survey respondents had consulted online reviews via expert sources in the preceding six months.
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Which of the following sources have you used to read online reviews within the last six months about products and service providers?

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Share of respondents
Expert sources (Consumer Reports, CNET, Cook’s Illustrated, etc.) 36%
Home services sites (Angie’s List, HomeAdvisor, Houzz, etc.) 21%
Restaurant & food-service review sites (Yelp, Google reviews, OpenTable, etc.) 47%
Travel sites (Tripadvisor, Travelocity, Expedia, Orbitz, Kayak, etc.) 35%
Consumer agencies (Better Business Bureau, Federal Trade Commission, etc.) 23%
Individual blogs13%
Online stores (Amazon, BestBuy, Wayfair, Target, Walmart, etc.) 74%
Social media (Twitter, Facebook, etc.) 28%
Other4%
Share of respondents
Expert sources (Consumer Reports, CNET, Cook’s Illustrated, etc.) 36%
Home services sites (Angie’s List, HomeAdvisor, Houzz, etc.) 21%
Restaurant & food-service review sites (Yelp, Google reviews, OpenTable, etc.) 47%
Travel sites (Tripadvisor, Travelocity, Expedia, Orbitz, Kayak, etc.) 35%
Consumer agencies (Better Business Bureau, Federal Trade Commission, etc.) 23%
Individual blogs13%
Online stores (Amazon, BestBuy, Wayfair, Target, Walmart, etc.) 74%
Social media (Twitter, Facebook, etc.) 28%
Other4%
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Description

Source

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The statistic presents a ranking of the most popular online review sources according to consumers in the United States. During the April 2017 survey, it was found that 36 percent of survey respondents had consulted online reviews via expert sources in the preceding six months.
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Release date
June 2017
Region
United States
Survey time period
April 2017
Number of respondents
501 respondents
Age group
25 years and older
Method of interview
Online survey
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