Satisfaction with car sharing France 2012

This statistic shows the results of a survey on vehicle sharing in France in 2012. According to the source, 95.7% of customers of this type of service were very or somewhat satisfied with the availability of vehicles.

Level of customer satisfaction with car sharing services in France in 2012

Characteristic	Very satisfied	Somewhat satisfied
Vehicle availability	51.8%	43.9%
State of maintenance of vehicles	56.4%	38.8%
Variety of proposed vehicles	46.9%	42.3%
Number of stations	40.9%	43.5%
Location of stations	46.2%	42.3%
Booking mode	63%	30.6%
Booking deadlines	65.9%	30%
Telephone reception	60.9%	33.6%
Quality of customer service	59.5%	35.4%

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Release date

January 2013

More information

Region

France

Survey time period

July - October 2012

Number of respondents

2,090 respondents

Special properties

people members of carsharing services

Method of interview

Questionnaires and telephone interviews

Supplementary notes

The question was asked by the source as follows: "Regarding the car-sharing service, are you satisfied with the following criteria? »
Percentages of respondents not really or not at all satisfied were not given by the source.

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French

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