Level of customer satisfaction with car sharing services in France in 2012
Car sharing: user satisfaction in France 2012
This statistic shows the results of a survey on vehicle sharing in France in 2012. According to the source, 95.7% of customers of this type of service were very or somewhat satisfied with the availability of vehicles.
Level of customer satisfaction with car sharing services in France in 2012
Very satisfiedSomewhat satisfied
Vehicle availability51.8%43.9%
State of maintenance of vehicles56.4%38.8%
Variety of proposed vehicles46.9%42.3%
Number of stations40.9%43.5%
Location of stations46.2%42.3%
Booking mode63%30.6%
Booking deadlines65.9%30%
Telephone reception60.9%33.6%
Quality of customer service59.5%35.4%
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Source

Release date

January 2013

Region

France

Survey time period

July - October 2012

Number of respondents

2,090 respondents

Special properties

people members of carsharing services

Method of interview

Questionnaires and telephone interviews

Supplementary notes

The question was asked by the source as follows: "Regarding the car-sharing service, are you satisfied with the following criteria? »
Percentages of respondents not really or not at all satisfied were not given by the source.

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Car sharing: user satisfaction in France 2012
This statistic shows the results of a survey on vehicle sharing in France in 2012. According to the source, 95.7% of customers of this type of service were very or somewhat satisfied with the availability of vehicles.
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