Customers' opinion: using social media to ask a customer service question 2017

Published by Statista Research Department, Jul 6, 2022
This survey shows the customers' opinion on if they have used social media to ask a customer service question as of 2017. During the survey, 28 percent of respondents from the United States stated that they have used social media to ask a customer service question.

Have you ever used social media to ask a customer service question?

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Release date

August 2017

Region

Worldwide, United States

Survey time period

2017

Age group

18 years and older

Supplementary notes

Respondents base: global survey (n=5,000).
The source did not specify the number of U.S. respondents.

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