In 2018, 90.4 of percent B2B customer services organizations revealed that improving customer experience (CX) capability leads to an increased customer loyalty and value. During the survey, 32.8 percent of organizations stated that business functions collaborate to define and design consistent CX.
Benefits from an improving CX capability on organizations worldwide in 2018, by service type
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. Multiple answers were possible. To retrieve the data, click on CX transformation and select the 1.8 question, apply Service type as a filter and press View each service type as a separate chart.
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NTT. (December 10, 2019). Benefits from an improving CX capability on organizations worldwide in 2018, by service type [Graph]. In Statista. Retrieved July 03, 2022, from https://www.statista.com/statistics/1081482/benefit-improved-cx-organization-worldwide-service-type/
NTT. "Benefits from an improving CX capability on organizations worldwide in 2018, by service type." Chart. December 10, 2019. Statista. Accessed July 03, 2022. https://www.statista.com/statistics/1081482/benefit-improved-cx-organization-worldwide-service-type/
NTT. (2019). Benefits from an improving CX capability on organizations worldwide in 2018, by service type. Statista. Statista Inc.. Accessed: July 03, 2022. https://www.statista.com/statistics/1081482/benefit-improved-cx-organization-worldwide-service-type/
NTT. "Benefits from An Improving Cx Capability on Organizations Worldwide in 2018, by Service Type." Statista, Statista Inc., 10 Dec 2019, https://www.statista.com/statistics/1081482/benefit-improved-cx-organization-worldwide-service-type/
NTT, Benefits from an improving CX capability on organizations worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1081482/benefit-improved-cx-organization-worldwide-service-type/ (last visited July 03, 2022)
