In 2018, 90.4 of percent B2B customer services organizations revealed that improving customer experience (CX) capability leads to an increased customer loyalty and value. During the survey, 32.8 percent of organizations stated that
Benefits from an improving CX capability on organizations worldwide in 2018, by service type
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Statistics
- Benefits from an improving CX capability on organizations worldwide 2019
- Benefits from an improving CX capability on organizations worldwide by region 2019
- Most important drivers of CX for organizations worldwide by country 2021
- Benefits from an improving CX capability on organizations worldwide by sector 2019
- Most important benefits of CX for organizations worldwide by sector 2021
- Responsible parties for CX within organizations worldwide by country 2021
- Employees' engagement in delivering CX worldwide by service type 2018
- Responsible parties for CX within organizations worldwide by region 2019
- Collaboration of business functions with other to design CX worldwide by service 2018
- Employees' engagement in delivering CX worldwide by sector 2021
- Leading technology initiatives implemented for CX improvement in the U.S. 2021
- Issues affecting customer adoption of digital channels for CX in the U.S. 2021
- Consumers' frequency of AI interactions with organizations in 2018 and 2020
NTT. (December 10, 2019). Benefits from an improving CX capability on organizations worldwide in 2018, by service type [Graph]. In Statista. Retrieved July 03, 2022, from https://www.statista.com/statistics/1081482/benefit-improved-cx-organization-worldwide-service-type/
NTT. "Benefits from an improving CX capability on organizations worldwide in 2018, by service type." Chart. December 10, 2019. Statista. Accessed July 03, 2022. https://www.statista.com/statistics/1081482/benefit-improved-cx-organization-worldwide-service-type/
NTT. (2019). Benefits from an improving CX capability on organizations worldwide in 2018, by service type. Statista. Statista Inc.. Accessed: July 03, 2022. https://www.statista.com/statistics/1081482/benefit-improved-cx-organization-worldwide-service-type/
NTT. "Benefits from An Improving Cx Capability on Organizations Worldwide in 2018, by Service Type." Statista, Statista Inc., 10 Dec 2019, https://www.statista.com/statistics/1081482/benefit-improved-cx-organization-worldwide-service-type/
NTT, Benefits from an improving CX capability on organizations worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1081482/benefit-improved-cx-organization-worldwide-service-type/ (last visited July 03, 2022)