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Global COVID impact new and increased use of communication channels 2020, by type

In response to COVID-19, what digital communication channels did your organization begin using for the first time or dramatically increase use of?

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Source

Release date

July 2020

Region

Worldwide

Survey time period

May 8th to 14th, 2021

Number of respondents

2,569 respondents

Special properties

adult employees*

Method of interview

Online survey

Supplementary notes

*Respondents belong to companies with 500+ employees.

Directors and above in: Corporate communications, customer experience, customer or technical support, data analytics or business intelligence, executive leadership or administration, IT or engineering, innovation, marketing, operations, product design/development, sales or business development, strategic planning.

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