Technologies adopted by hotels worldwide as of November 2021, by date of use
As of November 2021, guest surveys were the most common hospitality technology implemented by hoteliers prior to the coronavirus (COVID-19) pandemic. Meanwhile, self-service check in technology was the most implemented during the coronavirus (COVID-19) pandemic, with 25.3 percent of hoteliers stating that they adopted it. Lastly, 15 percent of hoteliers plan to implement mobile keys in 2022.
