As of the first half of 2022, the large majority of the complaints submitted to the Financial Conduct Authority (FCA) regarding the investment products in the United Kingdom (UK) were caused by general administration or customer service issues. General administration or customer service related complaints accounted for almost 76 percent of the investment product complaints reported to FCA in that time.
Share of complaints regarding investment products in the United Kingdom (UK) as of the 1st half of 2022, by the cause of complaint
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Other statistics that may interest you Financial complaints and compensation in the United Kingdom
Customer complaints against financial services
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- Premium Statistic Financial complaints to FCA in the UK H1 2022, by financial product
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Financial compensation of claimants
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- Premium Statistic New claims received by financial services compensation in the UK 2020-2022
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Complaints against banking services and products
5
- Premium Statistic Banking products related complaints in the United Kingdom (UK) H1 2022, by cause
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Complaints targeting specific banks
7
- Basic Statistic Customer complaints against banking services in the UK H1 2023, by bank
- Basic Statistic Customer complaints opened against AIB Group (UK) Plc in the UK H2 2022
- Premium Statistic Complaints against the Bank of Ireland (UK) Plc in the UK H1 2023
- Premium Statistic Complaints against the Bank of Scotland in the UK H1 2023
- Premium Statistic Complaints against HSBC UK Bank filed in the UK H1 2023
- Premium Statistic Complaints against Lloyds Bank Plc filed in the UK H1 2023
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Complaints against home finance and investment products
8
- Basic Statistic Investment products related complaints in the United Kingdom (UK) 2010-2022
- Premium Statistic Investment products complaints in the United Kingdom in H1 2022, by cause
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- Premium Statistic Customer complaints relating to mortgage services in the UK 2010-2022
- Basic Statistic Complaints opened against Nationwide Building Society products in the UK in H1 2020
Complaints and claims against insurance products
7
- Premium Statistic Insurance and pure protection products customer complaints in the UK 2010-2019
- Premium Statistic Insurance and protection products related complaints in the UK H1 2022, by cause
- Basic Statistic Complaints against insurance providers in the UK H2 2022
- Premium Statistic Payment protection insurance related customer complaints in the UK 2009/10-2021/22
- Premium Statistic Motor insurance related new customer complaints in the UK 2009/10-2021/22
- Basic Statistic Financial Ombudsman: travel insurance related complaints in the UK 2010-2023
- Premium Statistic Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H2 2022
Further related statistics
13
- Key factors influencing choice of investment bank in the U.S. and UK 2013, by user
- Complaints against the Barclays Bank Plc closed in the United Kingdom in H1 2014
- Complaints against the Co-operative Bank plc filed in the UK H1 2023
- Reasons for changing investment bank in the U.S. and UK 2013, by user
- Tax contribution of UK financial industry to the Exchequer 2007-2019
- Financial services as a share of commercial service exports in Poland 2012-2022
- Asset structure of financial services in China 2017
- Peru: bank branch density 2016-2019
- Leading European financial services companies by net income in 2015
- Financial services as a share of commercial service exports in the UK 2008-2022
- EV/EBITDA in the finance, insurance & real estate sector in Europe 2020, by industry
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- Complaints against the Co-operative Bank plc filed in the UK H1 2023
- Reasons for changing investment bank in the U.S. and UK 2013, by user
- Tax contribution of UK financial industry to the Exchequer 2007-2019
- Financial services as a share of commercial service exports in Poland 2012-2022
- Asset structure of financial services in China 2017
- Peru: bank branch density 2016-2019
- Leading European financial services companies by net income in 2015
- Financial services as a share of commercial service exports in the UK 2008-2022
- EV/EBITDA in the finance, insurance & real estate sector in Europe 2020, by industry
- Industry revenue of “investment advice“ in Florida 2012-2024
- Industry revenue of “financial service activities except insurance“ in Germany 2012-2025
Financial Conduct Authority. (October 20, 2022). Share of complaints regarding investment products in the United Kingdom (UK) as of the 1st half of 2022, by the cause of complaint [Graph]. In Statista. Retrieved December 01, 2023, from https://www.statista.com/statistics/415634/reason-of-complaints-investment-products-filed-to-fca-in-united-kingdom/
Financial Conduct Authority. "Share of complaints regarding investment products in the United Kingdom (UK) as of the 1st half of 2022, by the cause of complaint." Chart. October 20, 2022. Statista. Accessed December 01, 2023. https://www.statista.com/statistics/415634/reason-of-complaints-investment-products-filed-to-fca-in-united-kingdom/
Financial Conduct Authority. (2022). Share of complaints regarding investment products in the United Kingdom (UK) as of the 1st half of 2022, by the cause of complaint. Statista. Statista Inc.. Accessed: December 01, 2023. https://www.statista.com/statistics/415634/reason-of-complaints-investment-products-filed-to-fca-in-united-kingdom/
Financial Conduct Authority. "Share of Complaints regarding Investment Products in The United Kingdom (Uk) as of The 1st Half of 2022, by The Cause of Complaint." Statista, Statista Inc., 20 Oct 2022, https://www.statista.com/statistics/415634/reason-of-complaints-investment-products-filed-to-fca-in-united-kingdom/
Financial Conduct Authority, Share of complaints regarding investment products in the United Kingdom (UK) as of the 1st half of 2022, by the cause of complaint Statista, https://www.statista.com/statistics/415634/reason-of-complaints-investment-products-filed-to-fca-in-united-kingdom/ (last visited December 01, 2023)
Share of complaints regarding investment products in the United Kingdom (UK) as of the 1st half of 2022, by the cause of complaint [Graph], Financial Conduct Authority, October 20, 2022. [Online]. Available: https://www.statista.com/statistics/415634/reason-of-complaints-investment-products-filed-to-fca-in-united-kingdom/