As of the first half of 2022, the large majority of the complaints submitted to the Financial Conduct Authority (FCA) regarding all categories of the financial products in the United Kingdom (UK) were caused by general administration or customer service issues. General administration or customer service related complaints accounted for more than 65 percent of total complaints reported to FCA in that time.
Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half of 2022, by cause
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Other statistics that may interest you Financial complaints and compensation in the United Kingdom
Customer complaints against financial services
8
- Premium Statistic Financial complaints to FCA in the UK H1 2022, by financial product
- Premium Statistic Financial products related complaints in the United Kingdom (UK) H1 2021, by cause
- Basic Statistic All financial products related complaints in the United Kingdom (UK) H1 2022
- Basic Statistic Financial products related complaints in the United Kingdom (UK) 2010-2022
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- Basic Statistic Number of complaints about financial services in the UK in H1 2022, by product
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Financial compensation of claimants
4
- Premium Statistic New claims received by financial services compensation in the UK 2020-2022
- Premium Statistic Total decisions by financial services compensation made in the UK 2020-2022
- Premium Statistic Average claim payouts of financial services compensation in the UK 2021/2022
- Premium Statistic Financial services compensation: total claim payments value in the UK in 2021/2022
Complaints against banking services and products
5
- Premium Statistic Banking products related complaints in the United Kingdom (UK) H1 2022, by cause
- Basic Statistic Banking products related complaints in the United Kingdom (UK) H1 2010-2022
- Basic Statistic Customer current account related complaints in the UK 2010-2023
- Basic Statistic Credit card related customer complaints in the UK 2007-2020
- Basic Statistic Saving accounts related customer complaints in the UK FY 2010-2023
Complaints targeting specific banks
7
- Basic Statistic Customer complaints against banking services in the UK H1 2023, by bank
- Basic Statistic Customer complaints opened against AIB Group (UK) Plc in the UK H2 2022
- Premium Statistic Complaints against the Bank of Ireland (UK) Plc in the UK H1 2023
- Premium Statistic Complaints against the Bank of Scotland in the UK H1 2023
- Premium Statistic Complaints against HSBC UK Bank filed in the UK H1 2023
- Premium Statistic Complaints against Lloyds Bank Plc filed in the UK H1 2023
- Premium Statistic Complaints against Santander UK plc in the UK H1 2023
Complaints against home finance and investment products
8
- Basic Statistic Investment products related complaints in the United Kingdom (UK) 2010-2022
- Premium Statistic Investment products complaints in the United Kingdom in H1 2022, by cause
- Basic Statistic Investment providers customer complaints in the UK H2 2022, by company
- Basic Statistic Complaints regarding home finance products in the United Kingdom (UK) 2010-2019
- Premium Statistic Home finance services complaints in the UK H1 2022, by cause
- Basic Statistic Complaints against home financing providers in the UK in H2 2022, by firm
- Premium Statistic Customer complaints relating to mortgage services in the UK 2010-2022
- Basic Statistic Complaints opened against Nationwide Building Society products in the UK in H1 2020
Complaints and claims against insurance products
7
- Premium Statistic Insurance and pure protection products customer complaints in the UK 2010-2019
- Premium Statistic Insurance and protection products related complaints in the UK H1 2022, by cause
- Basic Statistic Complaints against insurance providers in the UK H2 2022
- Premium Statistic Payment protection insurance related customer complaints in the UK 2009/10-2021/22
- Premium Statistic Motor insurance related new customer complaints in the UK 2009/10-2021/22
- Basic Statistic Financial Ombudsman: travel insurance related complaints in the UK 2010-2023
- Premium Statistic Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H2 2022
Further related statistics
15
- Chile: main sources of information about financial services 2016
- Consumer credit related customer complaints in the UK 2009-2023
- Number of banking related institutions Bahrain 2018 by sector
- Financial product complaints of small businesses in the UK 2017/18-2018/19
- Chile: access to cash management services 2017, by gender
- Share of financial inclusion Bahrain 2017 by method
- Usage of financial services or products in the UK 2017
- Usage of selected financial products among Millennials in the U.S. 2018
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- Financial products and services offered by microcredit institutions in Europe in 2022
- Money service complaints reported to CFPB in the U.S. 2022
- Complaints against the Co-operative Bank plc filed in the UK H1 2023
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Financial Conduct Authority. (October 20, 2022). Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half of 2022, by cause [Graph]. In Statista. Retrieved December 01, 2023, from https://www.statista.com/statistics/415663/financial-products-all-complaints-fca-united-kingdom-share/
Financial Conduct Authority. "Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half of 2022, by cause ." Chart. October 20, 2022. Statista. Accessed December 01, 2023. https://www.statista.com/statistics/415663/financial-products-all-complaints-fca-united-kingdom-share/
Financial Conduct Authority. (2022). Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half of 2022, by cause . Statista. Statista Inc.. Accessed: December 01, 2023. https://www.statista.com/statistics/415663/financial-products-all-complaints-fca-united-kingdom-share/
Financial Conduct Authority. "Distribution of Consumer Complaints regarding All Categories of Financial Products in The United Kingdom (Uk) in The 1st Half of 2022, by Cause ." Statista, Statista Inc., 20 Oct 2022, https://www.statista.com/statistics/415663/financial-products-all-complaints-fca-united-kingdom-share/
Financial Conduct Authority, Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half of 2022, by cause Statista, https://www.statista.com/statistics/415663/financial-products-all-complaints-fca-united-kingdom-share/ (last visited December 01, 2023)
Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half of 2022, by cause [Graph], Financial Conduct Authority, October 20, 2022. [Online]. Available: https://www.statista.com/statistics/415663/financial-products-all-complaints-fca-united-kingdom-share/