Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half 2019, by cause
All financial products related complaints in the United Kingdom (UK) H1 2019
The statistic presents the distribution of complaints submitted to the Financial Conduct Authority (FCA) regarding all categories of the financial products in the United Kingdom (UK) in the first half of 2019, split by the reason of complaint. During that period, the majority (53.6 percent) of complaints were filed due to problems with advising, selling and arranging such products.
Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half 2019, by cause
Share of complaints
Advising, selling and arranging53.6%
General admininistration/customer service31.2%
Information, sums/charges or product performance11.8%
Arrears related1.5%
Other1.9%
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Source

Release date

October 2019

Region

United Kingdom

Survey time period

January 1 to June 30, 2019

All financial products related complaints in the United Kingdom (UK) H1 2019
The statistic presents the distribution of complaints submitted to the Financial Conduct Authority (FCA) regarding all categories of the financial products in the United Kingdom (UK) in the first half of 2019, split by the reason of complaint. During that period, the majority (53.6 percent) of complaints were filed due to problems with advising, selling and arranging such products.
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Statistics on "Financial complaints and compensation in the United Kingdom"
  • Customer complaints against financial services
The most important statistics
  • Financial compensation of claimants
  • Complaints against banking services and products
  • Complaints targeting specific banks
  • Complaints against home finance and investment products
  • Complaints and claims against insurance products
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