As of the first half of 2022, the large majority of the complaints submitted to the Financial Conduct Authority (FCA) regarding the general insurance and pure protection products in the United Kingdom (UK) were caused by general administration or customer service issues. General administration or customer service related complaints accounted for almost 64 percent of the insurance and pure protection product complaints reported to FCA in that time.
Distribution of complaints regarding the insurance and pure protection services in the United Kingdom (UK) in the 1st half of 2022, by cause of complaint
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Financial Conduct Authority. (October 20, 2021). Distribution of complaints regarding the insurance and pure protection services in the United Kingdom (UK) in the 1st half of 2022, by cause of complaint [Graph]. In Statista. Retrieved December 04, 2024, from https://www.statista.com/statistics/415327/reason-of-complaints-about-general-nsurance-pure-protection-products-united-kingdom/
Financial Conduct Authority. "Distribution of complaints regarding the insurance and pure protection services in the United Kingdom (UK) in the 1st half of 2022, by cause of complaint." Chart. October 20, 2021. Statista. Accessed December 04, 2024. https://www.statista.com/statistics/415327/reason-of-complaints-about-general-nsurance-pure-protection-products-united-kingdom/
Financial Conduct Authority. (2021). Distribution of complaints regarding the insurance and pure protection services in the United Kingdom (UK) in the 1st half of 2022, by cause of complaint. Statista. Statista Inc.. Accessed: December 04, 2024. https://www.statista.com/statistics/415327/reason-of-complaints-about-general-nsurance-pure-protection-products-united-kingdom/
Financial Conduct Authority. "Distribution of Complaints regarding The Insurance and Pure Protection Services in The United Kingdom (Uk) in The 1st Half of 2022, by Cause of Complaint." Statista, Statista Inc., 20 Oct 2021, https://www.statista.com/statistics/415327/reason-of-complaints-about-general-nsurance-pure-protection-products-united-kingdom/
Financial Conduct Authority, Distribution of complaints regarding the insurance and pure protection services in the United Kingdom (UK) in the 1st half of 2022, by cause of complaint Statista, https://www.statista.com/statistics/415327/reason-of-complaints-about-general-nsurance-pure-protection-products-united-kingdom/ (last visited December 04, 2024)
Distribution of complaints regarding the insurance and pure protection services in the United Kingdom (UK) in the 1st half of 2022, by cause of complaint [Graph], Financial Conduct Authority, October 20, 2021. [Online]. Available: https://www.statista.com/statistics/415327/reason-of-complaints-about-general-nsurance-pure-protection-products-united-kingdom/