In the first half of 2022, most of the financial services complaints opened by the Financial Conduct Authority in the United Kingdom pertained to banking and credit cards. At that time, banking and credit cards complaints amounted to approximately 866 thousand. It was followed by complaints related to insurance and pure protection.
Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2022, by product group
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Other statistics that may interest you Financial complaints and compensation in the United Kingdom
Customer complaints against financial services
8
- Premium Statistic Financial complaints to FCA in the UK H1 2022, by financial product
- Premium Statistic Financial products related complaints in the United Kingdom (UK) H1 2021, by cause
- Basic Statistic All financial products related complaints in the United Kingdom (UK) H1 2022
- Basic Statistic Financial products related complaints in the United Kingdom (UK) 2010-2022
- Basic Statistic Financial services related complaints in the UK H1 2023, by firm type
- Basic Statistic Number of complaints about financial services in the UK in H1 2022, by product
- Premium Statistic Financial Ombudsman: financial services new complaints in the UK 2008-2022
- Basic Statistic Gender distribution of customers who lodged financial complaints in the UK 2017-2020
Financial compensation of claimants
4
- Premium Statistic New claims received by financial services compensation in the UK 2020-2022
- Premium Statistic Total decisions by financial services compensation made in the UK 2020-2022
- Premium Statistic Average claim payouts of financial services compensation in the UK 2021/2022
- Premium Statistic Financial services compensation: total claim payments value in the UK in 2021/2022
Complaints against banking services and products
5
- Premium Statistic Banking products related complaints in the United Kingdom (UK) H1 2022, by cause
- Basic Statistic Banking products related complaints in the United Kingdom (UK) H1 2010-2022
- Basic Statistic Customer current account related complaints in the UK 2010-2023
- Basic Statistic Credit card related customer complaints in the UK 2007-2020
- Basic Statistic Saving accounts related customer complaints in the UK FY 2010-2023
Complaints targeting specific banks
7
- Basic Statistic Customer complaints against banking services in the UK H1 2023, by bank
- Basic Statistic Customer complaints opened against AIB Group (UK) Plc in the UK H2 2022
- Premium Statistic Complaints against the Bank of Ireland (UK) Plc in the UK H1 2023
- Premium Statistic Complaints against the Bank of Scotland in the UK H1 2023
- Premium Statistic Complaints against HSBC UK Bank filed in the UK H1 2023
- Premium Statistic Complaints against Lloyds Bank Plc filed in the UK H1 2023
- Premium Statistic Complaints against Santander UK plc in the UK H1 2023
Complaints against home finance and investment products
8
- Basic Statistic Investment products related complaints in the United Kingdom (UK) 2010-2022
- Premium Statistic Investment products complaints in the United Kingdom in H1 2022, by cause
- Basic Statistic Investment providers customer complaints in the UK H2 2022, by company
- Basic Statistic Complaints regarding home finance products in the United Kingdom (UK) 2010-2019
- Premium Statistic Home finance services complaints in the UK H1 2022, by cause
- Basic Statistic Complaints against home financing providers in the UK in H2 2022, by firm
- Premium Statistic Customer complaints relating to mortgage services in the UK 2010-2023
- Basic Statistic Complaints opened against Nationwide Building Society products in the UK in H1 2020
Complaints and claims against insurance products
7
- Premium Statistic Insurance and pure protection products customer complaints in the UK 2010-2019
- Premium Statistic Insurance and protection products related complaints in the UK H1 2022, by cause
- Basic Statistic Complaints against insurance providers in the UK H2 2022
- Premium Statistic Payment protection insurance related customer complaints in the UK 2009/10-2021/22
- Premium Statistic Motor insurance related new customer complaints in the UK 2009/10-2021/22
- Basic Statistic Financial Ombudsman: travel insurance related complaints in the UK 2010-2023
- Premium Statistic Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H2 2022
Further related statistics
15
- Level of trust in the financial services sector in Europe 2019-2020, by country
- Number of financial institutions in Croatia 2016, by type
- Leading European financial services companies by market value as of 2015
- Leading European financial services companies by total assets in 2014
- Leading European financial services companies by number of employees 2014
- Leading European financial services companies by net income in 2015
- Chained volume index of financial services GVA in the United Kingdom (UK) 2011-2018
- Financial complaints against businesses in the United Kingdom (UK) 2018/19
- Complaints against the Co-operative Bank plc filed in the UK H1 2023
- Fiserv operating and net income worldwide 2012-2022
- Financial services as a share of commercial service imports in the UK 2008-2022
- Fiserv segment revenue 2012-2021
- MoneyGram's annual revenue worldwide, 2014-2019
- Value of foreign M&A deals in GCC Q3 2018 by company
- Number of closed M&A transactions in GCC Q3 2018 by country
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- Leading European financial services companies by market value as of 2015
- Leading European financial services companies by total assets in 2014
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- Leading European financial services companies by net income in 2015
- Chained volume index of financial services GVA in the United Kingdom (UK) 2011-2018
- Financial complaints against businesses in the United Kingdom (UK) 2018/19
- Complaints against the Co-operative Bank plc filed in the UK H1 2023
- Fiserv operating and net income worldwide 2012-2022
- Financial services as a share of commercial service imports in the UK 2008-2022
- Fiserv segment revenue 2012-2021
- MoneyGram's annual revenue worldwide, 2014-2019
- Value of foreign M&A deals in GCC Q3 2018 by company
- Number of closed M&A transactions in GCC Q3 2018 by country
Financial Conduct Authority. (October 20, 2022). Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2022, by product group [Graph]. In Statista. Retrieved April 27, 2024, from https://www.statista.com/statistics/415224/complaints-about-financial-products-to-fca-in-united-kingdom-uk/
Financial Conduct Authority. "Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2022, by product group." Chart. October 20, 2022. Statista. Accessed April 27, 2024. https://www.statista.com/statistics/415224/complaints-about-financial-products-to-fca-in-united-kingdom-uk/
Financial Conduct Authority. (2022). Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2022, by product group. Statista. Statista Inc.. Accessed: April 27, 2024. https://www.statista.com/statistics/415224/complaints-about-financial-products-to-fca-in-united-kingdom-uk/
Financial Conduct Authority. "Total Number of Complaints regarding The Financial Services in The United Kingdom (Uk) in The 1st Half of 2022, by Product Group." Statista, Statista Inc., 20 Oct 2022, https://www.statista.com/statistics/415224/complaints-about-financial-products-to-fca-in-united-kingdom-uk/
Financial Conduct Authority, Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2022, by product group Statista, https://www.statista.com/statistics/415224/complaints-about-financial-products-to-fca-in-united-kingdom-uk/ (last visited April 27, 2024)
Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2022, by product group [Graph], Financial Conduct Authority, October 20, 2022. [Online]. Available: https://www.statista.com/statistics/415224/complaints-about-financial-products-to-fca-in-united-kingdom-uk/