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Financial services related complaints in the UK H1 2020, by firm type

Published by F. Norrestad, May 5, 2021
As of the second half of 2020, the majority of the complaints received by the Financial Conduct Authority (FCA) against financial service providers in the United Kingdom (UK) concerned issues with banks and building societies. General insurance intermediaries followed, with more than 602 thousand complaints received in the second half of 2020.

Number of financial services complaints in the United Kingdom (UK) in the 1st half of 2020, by firm type

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Source

Release date

December 2020

Region

United Kingdom

Survey time period

January 1 to June 30, 2020

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