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Financial services related complaints in the UK H1 2018, by firm type
Financial services related complaints in the UK H1 2018, by firm type
Number of financial services complaints in the United Kingdom (UK) in the first half of 2018, by firm type
The statistic presents the number of complaints to the Financial Conduct Authority (FCA) against financial service providers in the United Kingdom (UK) during the first half of 2018. Complaints against banks and building societies exceeded 2.5 million cases registered in the first half of 2018 alone.
Number of financial services complaints in the United Kingdom (UK) in the first half of 2018, by firm type
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| Number of complaints | |
|---|---|
| Bank (inc e-money issuers) and Building Society | 2,513,594 |
| General Insurance Intermediary | 640,064 |
| Other Insurer | 623,843 |
| Life Insurer | 48,353 |
| Mortgage Business (Non-Deposit Taker) | 37,302 |
| Investment Management | 20,002 |
| Personal Investment | 16,706 |
| Securities & Futures | 7,009 |
| Other | 224,852 |
| Number of complaints | |
|---|---|
| Bank (inc e-money issuers) and Building Society | 2,513,594 |
| General Insurance Intermediary | 640,064 |
| Other Insurer | 623,843 |
| Life Insurer | 48,353 |
| Mortgage Business (Non-Deposit Taker) | 37,302 |
| Investment Management | 20,002 |
| Personal Investment | 16,706 |
| Securities & Futures | 7,009 |
| Other | 224,852 |
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Description
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The statistic presents the number of complaints to the Financial Conduct Authority (FCA) against financial service providers in the United Kingdom (UK) during the first half of 2018. Complaints against banks and building societies exceeded 2.5 million cases registered in the first half of 2018 alone.
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- Release date
- October 2018
- Region
- United Kingdom
- Survey time period
- January 1 to June 30, 2018
Source
- Show sources information
- Show publisher information
- Release date
- October 2018
More information
- Region
- United Kingdom
- Survey time period
- January 1 to June 30, 2018
Other statistics on the topic
Customer complaints against banking services in the UK in H1 2018, by company
Complaints opened against Nationwide Building Society products in the UK in H1 2018
Complaints against HSBC Bank filed in the United Kingdom (UK) in H1 2018
Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H1 2018
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Statistics on "Financial complaints and compensation in the United Kingdom"
- Customer complaints against financial services
The most important statistics
- Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2018, by product groupFinancial complaints to FCA in the UK H1 2018, by financial product
- Complaints regarding financial services in the United Kingdom (UK) in the 1st half 2018, by main cause of complaintFinancial products related complaints in the United Kingdom (UK) H1 2018, by cause
- Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half 2018, by cause All financial products related complaints in the United Kingdom (UK) H1 2018
- Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in millions)Financial products related complaints in the United Kingdom (UK) 2010-2018
- Number of financial services complaints in the United Kingdom (UK) in the first half of 2018, by firm typeFinancial services related complaints in the UK H1 2018, by firm type
- Customer complaints regarding banking and credit card products in the United Kingdom (UK) in the 1st half of 2018, by product nameNumber of complaints about financial services in the UK in H1 2018, by product
- Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2017/18Financial Ombudsman: financial services initial complaints in the UK 2008-2017
- Share of costumers filing a financial complaint in the United Kingdom (UK) in from April 2016 to March 2018, by genderGender distribution of customers who lodged financial complaints in the UK 2016-2018
- Financial compensation of claimants
The most important statistics
- Number of new claims received by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrumentFinancial services compensation: new claims received in the UK 2013-2018
- Number of decisions made by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrumentFinancial services compensation: total decisions made in the UK 2013-2018
- The average claim compensation value paid by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in GBP)Financial services compensation: average claim payouts in the UK 2017/18
- Total compensation value of claim payments by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in million GBP)Financial services compensation: total claim payments value in the UK in 2017/2018
- Complaints against banking services and products
The most important statistics
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaintBanking products related complaints in the United Kingdom (UK) H1 2018, by cause
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Banking products related complaints in the United Kingdom (UK) H1 2010-H1 2018
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by complaint focusBanking and credit issues complaints in the UK 2016/17-2017/18, by focus
- Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2017/2018Customer current account related complaints in the UK 2009-2018
- Number of complaints regarding credit cards in the United Kingdom (UK) from 2009/2010 to 2017/2018Credit card related customer complaints in the UK 2009-2018
- Number of complaints regarding saving accounts in the United Kingdom (UK) from 2009/2010 to 2017/2018Saving accounts related customer complaints in the UK 2009-2018
- Complaints targeting specific banks
The most important statistics
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the first half of 2018, by companyCustomer complaints against banking services in the UK in H1 2018, by company
- Total number of complaints opened against AIB Group (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type Customer complaints opened against AIB Group (UK) Plc in the UK H1 2018
- Total number of customer complaints opened against Bank of Ireland (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product typeComplaints filed against the Bank of Ireland (UK) Plc in the United Kingdom H1 2018
- Number of complaints against Bank of Scotland plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000) Complaints filed against the Bank of Scotland in the UK H1 2018
- Total number of complaints against HSBC Bank plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)Complaints against HSBC Bank filed in the United Kingdom (UK) in H1 2018
- Total number of customer complaints against Lloyds Bank Plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)Complaints against Lloyds Bank Plc filed in the United Kingdom H1 2018
- Total number of complaints filed against Santander UK plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)Complaints against Santander UK plc banking products in the UK H1 2018
- Complaints against home finance and investment products
The most important statistics
- Total number of complaints regarding investment products and services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Investment products related complaints in the United Kingdom (UK) 2010-2018
- Share of complaints regarding the investment products in the United Kingdom (UK) as of first half of 2018, by the cause of complaintInvestment products complaints in the United Kingdom in H1 2018, by cause
- Share of complaints regarding investments and pensions submitted to the Financial Ombudsman in the United Kingdom (UK) from 2015/2016 to 2017/2018, by main focusInvestment and pensions related customer complaints in the UK 2015-2018, by reason
- Number of complaints against investment services providers in the United Kingdom (UK) in the first half of 2018, by company Investment providers customer complaints in the UK H1 2018, by company
- Distribution of investments and pensions related customer complaints in the United Kingdom (UK) from April 2017 to March 2018, by main issueCustomer complaints related to investments and pensions in the UK 2017-2018
- Total number of costumer complaints regarding home finance products and services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Complaints regarding home finance products in the United Kingdom (UK) 2010-2018
- Distribution of complaints regarding home finance products in the United Kingdom (UK) in the 1st half 2018, by cause of complaintHome finance services complaints in the United Kingdom (UK) H1 2018, by cause
- Number of complaints relating to home financing products and services in the United Kingdom (UK) in the first half of 2018, by company Complaints against home financing providers in the UK in H1 2018, by firm
- Complaints and claims against insurance products
The most important statistics
- Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Insurance and pure protection products customer complaints in the UK 2010-2018
- Distribution of complaints regarding the insurance and pure protection services* in the United Kingdom (UK) in the 1st half 2018, by cause of complaintInsurance and protection products related complaints in the UK H1 2018, by cause
- Number of complaints relating to insurance and pure protection services in the United Kingdom (UK) in the first half of 2018, by company Complaints against insurance providers in the UK 2018
- Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018Payment protection insurance related customer complaints in the UK 2010-2018
- Number of complaints regarding motor insurance submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018Motor insurance related customer complaints in the UK 2010-2017
- Number of complaints to the Financial Ombudsman regarding travel insurance in the United Kingdom (UK) From 2009/2010 to 2017/2018Financial Ombudsman: travel insurance related complaints in the UK 2009-2018
- Total number of customer complaints opened against Aviva Life Services UK Ltd in the United Kingdom (UK) as of first half of 2018, by product typeComplaints filed against Aviva Life Services UK Ltd in the United Kingdom H1 2018
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Statistics on "Financial complaints and compensation in the United Kingdom"
- Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2018, by product group
- Complaints regarding financial services in the United Kingdom (UK) in the 1st half 2018, by main cause of complaint
- Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half 2018, by cause
- Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in millions)
- Number of financial services complaints in the United Kingdom (UK) in the first half of 2018, by firm type
- Customer complaints regarding banking and credit card products in the United Kingdom (UK) in the 1st half of 2018, by product name
- Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2017/18
- Share of costumers filing a financial complaint in the United Kingdom (UK) in from April 2016 to March 2018, by gender
- Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) from 2017 to 2018, by product*
- Number of new claims received by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrument
- Number of decisions made by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrument
- The average claim compensation value paid by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in GBP)
- Total compensation value of claim payments by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in million GBP)
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaint
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by complaint focus
- Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2017/2018
- Number of complaints regarding credit cards in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of complaints regarding saving accounts in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the first half of 2018, by company
- Total number of complaints opened against AIB Group (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type
- Total number of customer complaints opened against Bank of Ireland (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type
- Number of complaints against Bank of Scotland plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
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- Total number of complaints filed against Santander UK plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
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- Share of complaints regarding the investment products in the United Kingdom (UK) as of first half of 2018, by the cause of complaint
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- Distribution of complaints regarding home finance products in the United Kingdom (UK) in the 1st half 2018, by cause of complaint
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- Number of complaints to the Financial Ombudsman regarding travel insurance in the United Kingdom (UK) From 2009/2010 to 2017/2018
- Total number of customer complaints opened against Aviva Life Services UK Ltd in the United Kingdom (UK) as of first half of 2018, by product type
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