Financial services related complaints in the UK H1 2018, by firm type

The statistic presents the number of complaints to the Financial Conduct Authority (FCA) against financial service providers in the United Kingdom (UK) during the first half of 2018. Complaints against banks and building societies exceeded 2.5 million cases registered in the first half of 2018 alone.
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Number of financial services complaints in the United Kingdom (UK) in the first half of 2018, by firm type
Number of complaints
Bank (inc e-money issuers) and Building Society2,513,594
General Insurance Intermediary640,064
Other Insurer623,843
Life Insurer48,353
Mortgage Business (Non-Deposit Taker)37,302
Investment Management20,002
Personal Investment16,706
Securities & Futures7,009
Other224,852
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Statistics on "Financial complaints and compensation in the United Kingdom"
  • Customer complaints against financial services
The most important statistics
  • Financial compensation of claimants
  • Complaints against banking services and products
  • Complaints targeting specific banks
  • Complaints against home finance and investment products
  • Complaints and claims against insurance products
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