As of the first half of 2022, the majority of the complaints received by Financial Conduct Authority (FCA) regarding banking and credit card products in the United Kingdom (UK) concerned current accounts. The total number of complaints lodged against current accounts amounted to approximately 525 thousand cases in the first half of 2022 alone.
Customer complaints regarding banking and credit card products in the United Kingdom (UK) in 1st half 2022, by product name (in 1,000s)
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Other statistics that may interest you Financial complaints and compensation in the United Kingdom
Customer complaints against financial services
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Financial compensation of claimants
4
- Premium Statistic New claims received by financial services compensation in the UK 2020-2022
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Complaints against banking services and products
5
- Premium Statistic Banking products related complaints in the United Kingdom (UK) H1 2022, by cause
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Complaints targeting specific banks
7
- Basic Statistic Customer complaints against banking services in the UK H1 2023, by bank
- Basic Statistic Customer complaints opened against AIB Group (UK) Plc in the UK H2 2022
- Premium Statistic Complaints against the Bank of Ireland (UK) Plc in the UK H1 2023
- Premium Statistic Complaints against the Bank of Scotland in the UK H1 2023
- Premium Statistic Complaints against HSBC UK Bank filed in the UK H1 2023
- Premium Statistic Complaints against Lloyds Bank Plc filed in the UK H1 2023
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Complaints against home finance and investment products
8
- Basic Statistic Investment products related complaints in the United Kingdom (UK) 2010-2022
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- Basic Statistic Complaints opened against Nationwide Building Society products in the UK in H1 2020
Complaints and claims against insurance products
7
- Premium Statistic Insurance and pure protection products customer complaints in the UK 2010-2019
- Premium Statistic Insurance and protection products related complaints in the UK H1 2022, by cause
- Basic Statistic Complaints against insurance providers in the UK H2 2022
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- Basic Statistic Financial Ombudsman: travel insurance related complaints in the UK 2010-2023
- Premium Statistic Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H2 2022
Further related statistics
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Financial Conduct Authority. (October 20, 2022). Customer complaints regarding banking and credit card products in the United Kingdom (UK) in 1st half 2022, by product name (in 1,000s) [Graph]. In Statista. Retrieved November 30, 2023, from https://www.statista.com/statistics/416479/complaints-regarding-financial-products-by-name-uk/
Financial Conduct Authority. "Customer complaints regarding banking and credit card products in the United Kingdom (UK) in 1st half 2022, by product name (in 1,000s)." Chart. October 20, 2022. Statista. Accessed November 30, 2023. https://www.statista.com/statistics/416479/complaints-regarding-financial-products-by-name-uk/
Financial Conduct Authority. (2022). Customer complaints regarding banking and credit card products in the United Kingdom (UK) in 1st half 2022, by product name (in 1,000s). Statista. Statista Inc.. Accessed: November 30, 2023. https://www.statista.com/statistics/416479/complaints-regarding-financial-products-by-name-uk/
Financial Conduct Authority. "Customer Complaints regarding Banking and Credit Card Products in The United Kingdom (Uk) in 1st Half 2022, by Product Name (in 1,000s)." Statista, Statista Inc., 20 Oct 2022, https://www.statista.com/statistics/416479/complaints-regarding-financial-products-by-name-uk/
Financial Conduct Authority, Customer complaints regarding banking and credit card products in the United Kingdom (UK) in 1st half 2022, by product name (in 1,000s) Statista, https://www.statista.com/statistics/416479/complaints-regarding-financial-products-by-name-uk/ (last visited November 30, 2023)
Customer complaints regarding banking and credit card products in the United Kingdom (UK) in 1st half 2022, by product name (in 1,000s) [Graph], Financial Conduct Authority, October 20, 2022. [Online]. Available: https://www.statista.com/statistics/416479/complaints-regarding-financial-products-by-name-uk/