Customer complaints regarding banking and credit card products in the United Kingdom (UK) in the 1st half of 2019, by product name
Number of complaints about financial services in the UK in H1 2019, by product
The statistic presents the number of complaints to the Financial Conduct Authority (FCA) regarding banking and credit card products in the United Kingdom (UK) during the first half of 2019, listed for specific product names. The total number of complaints lodged against current accounts amounted to over 590 thousand cases in the first half of 2019 alone.
Customer complaints regarding banking and credit card products in the United Kingdom (UK) in the 1st half of 2019, by product name
Number of complaints
Current accounts 590,663
Credit cards 354,806
Packaged accounts 99,600
Other banking 33,572
Savings (including ISAs) 74,614
Overdrafts 43,736
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Source

Release date

October 2019

Region

United Kingdom

Survey time period

January 1 to June 30, 2019

Supplementary notes

Source mentions that data have been updated from the previous publications due to firm resubmissions and firms changing categories.

Number of complaints about financial services in the UK in H1 2019, by product
The statistic presents the number of complaints to the Financial Conduct Authority (FCA) regarding banking and credit card products in the United Kingdom (UK) during the first half of 2019, listed for specific product names. The total number of complaints lodged against current accounts amounted to over 590 thousand cases in the first half of 2019 alone.
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Statistics on "Financial complaints and compensation in the United Kingdom"
  • Customer complaints against financial services
The most important statistics
  • Financial compensation of claimants
  • Complaints against banking services and products
  • Complaints targeting specific banks
  • Complaints against home finance and investment products
  • Complaints and claims against insurance products
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