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Complaints filed against the Bank of Scotland in the UK H1 2019

The statistic presents the number of complaints per 1,000 accounts or outstanding balances received by the Financial Conduct Authority (FCA) regarding the financial products offered by the Bank of Scotland in the United Kingdom (UK) in the first half of 2019. Insurance and pure protection related issues were the main cause for turning to the FCA, with a total of 202.5 complaints per 1,000 policies in force. This means that more than one in five customers made complaints regarding Insurance and pure protection against the Bank of Scotland in the first half of 2019.

Number of complaints against Bank of Scotland plc in the United Kingdom (UK) as of first half of 2019, by product type

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Source

Release date

October 2019

Region

United Kingdom

Survey time period

January 1st 2019 to June 30th 2019

Supplementary notes

The source adds the following information: "Firms are required to submit and publish either a ‘provision’ measure (the number complaints per 1,000 accounts or insurance policies a firm maintains for customers at the end of the reporting period) or an intermediation measure (the number of complaints per 1,000 sales, or transactions with customers within the half-year reporting period). This will depend on the type of business a firm undertakes or the type of complaints they receive."

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Statistics on "Financial complaints and compensation in the United Kingdom"

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