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Complaints filed against the Bank of Scotland in the UK H1 2021

Number of complaints against Bank of Scotland plc in the United Kingdom (UK) in the 1st half of 2021, by product type

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Release date

October 2021


United Kingdom

Survey time period

Jnuary 1 to June 30, 2021

Supplementary notes

The source adds the following information: "Firms are required to submit and publish either a ‘provision’ measure (the number complaints per 1,000 accounts or insurance policies a firm maintains for customers at the end of the reporting period) or an intermediation measure (the number of complaints per 1,000 sales, or transactions with customers within the half-year reporting period). This will depend on the type of business a firm undertakes or the type of complaints they receive."

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Statistics on "Financial complaints and compensation in the United Kingdom"

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