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Auto insurance satisfaction rating in the U.S. 2017, by state

This statistic shows the average satisfaction levels of motor insurance customers with insurance companies in the United States in 2017, by region. The respondents in the North Central region gave an average rating of 823 out of 1,000 rating.

Auto insurance satisfaction rating in the United States in 2017, by state

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Release date

June 2017


United States

Survey time period

February to April 2017

Number of respondents

45,624 respondents

Age group

18 years and older

Special properties

All respondents were car insurance customers

Supplementary notes

The rating is based on a 1,000-point scale.
For the purposes of this study: Central - Arkansas, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma and South Dakota. Mid-Atlantic - Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia and West Virginia. New England - Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont. North Central - Illinois, Indiana, Michigan, Ohio and Wisconsin. Northwest - Idaho, Montana, Oregon, Washington and Wyoming. Southeast - Alabama, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee. Southwest - Arizona, Colorado, Nevada, New Mexico and Utah.

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