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Preferred channels for service messages in the Netherlands 2019, by channel

Published by S. Dixon, Apr 28, 2022
This statistic shows the preferred channels for service messages in the Netherlands in 2019, by communication channel. As of 2019, approximately eight percent of the respondents said they preferred to receive service messages via WhatsApp.

Through which digital communication channel do you prefer to receive service messages?*

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Source

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Release date

October 2019

Region

Netherlands

Survey time period

2019

Number of respondents

2,084 respondents

Special properties

consumers

Method of interview

Panel survey

Supplementary notes

* This question originally phrased by the source in Dutch as follows: "Via welk digitaal communicatiemiddel ontvangt u het liefst serviceberichten? (in English: Through which digital communication channel do you prefer to receive service messages?)"

The source does not specify the date of the survey.

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Statistics on " Internet usage in the Netherlands "

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Statistics on Internet usage in the Netherlands

Internet access

5

Broadband

5

Mobile devices

4

Smartphone

4

Time online

5

Social media

5

Online purchases

5

Online banking

4

Browsers

4

E-mail

5

Privacy and crime

4

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