This statistic illustrates the share of customers contacting customer support in 2018, by method. In that year, 20 percent of customers stated that they contacted their customer support via email.
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Share of customers worldwide contacting customer support by channel 2018
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Share of customers contacting customer support in 2018, by channel
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This statistic illustrates the share of customers contacting customer support in 2018, by method. In that year, 20 percent of customers stated that they contacted their customer support via email.
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Description
Source
More information
This statistic illustrates the share of customers contacting customer support in 2018, by method. In that year, 20 percent of customers stated that they contacted their customer support via email.
Show more- Show sources information
- Show publisher information
- Release date
- April 2018
- Region
- Worldwide
- Survey time period
- 2018
- Number of respondents
- 1,557 respondents
- Special properties
- customers who recently contacted customer service.
- Method of interview
- Panel survey
- Supplementary notes
-
Multiple answers were possible.
The source doesn't mention the age of the respondents.
More information
- Region
- Worldwide
- Survey time period
- 2018
- Number of respondents
- 1,557 respondents
- Special properties
- customers who recently contacted customer service.
- Method of interview
- Panel survey
- Supplementary notes
-
Multiple answers were possible.
The source doesn't mention the age of the respondents.
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Statistics on the topic
Free statistics
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- Global digital population as of January 2019 (in millions)
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Premium Statistics
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