This statistic illustrates the share of customers contacting customer support in 2020, by method. During the survey, 20 percent of customers stated that they contacted their customer support via email.
Share of customers contacting customer support in 2020, by channel
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CFI Group. (June 1, 2020). Share of customers contacting customer support in 2020, by channel [Graph]. In Statista. Retrieved July 06, 2020, from https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group. "Share of customers contacting customer support in 2020, by channel." Chart. June 1, 2020. Statista. Accessed July 06, 2020. https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group. (2020). Share of customers contacting customer support in 2020, by channel. Statista. Statista Inc.. Accessed: July 06, 2020. https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group. "Share of Customers Contacting Customer Support in 2020, by Channel." Statista, Statista Inc., 1 Jun 2020, https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group, Share of customers contacting customer support in 2020, by channel Statista, https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/ (last visited July 06, 2020)
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