Share of customers worldwide contacting customer support by channel 2020

This statistic illustrates the share of customers contacting customer support in 2020, by method. During the survey, 20 percent of customers stated that they contacted their customer support via email.

Share of customers contacting customer support in 2020, by channel

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Source

Release date

June 2020

Region

Worldwide

Survey time period

2020

Number of respondents

1,500 respondents

Special properties

customers who recently contacted customer service.

Method of interview

Panel survey

Supplementary notes

Multiple answers were possible.
The source doesn't mention the age of the respondents.

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