Try our corporate solution for free!
(212) 419-8286
hadley.ward@statista.com

Share of customers worldwide contacting customer support by channel 2020

Published by Statista Research Department, Nov 4, 2020
This statistic illustrates the share of customers contacting customer support in 2020, by method. During the survey, 20 percent of customers stated that they contacted their customer support via email.

Share of customers contacting customer support in 2020, by channel

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account
$39 $59 per month *
in the first 12 months
View for free
33% discount until Oct 31st
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

© Statista 2021
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

June 2020

Region

Worldwide

Survey time period

2020

Number of respondents

1,500 respondents

Special properties

customers who recently contacted customer service.

Method of interview

Panel survey

Supplementary notes

Multiple answers were possible.
The source doesn't mention the age of the respondents.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "Internet usage of Generation X in the United States"

The most important statistics
The most important statistics
The most important statistics

Further Content: You might find this interesting as well

Statistics

Topics

Call center services industry in the U.S.Mobile CommunicationsMobile Communications in the United States
Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
Menu