This statistic illustrates the share of customers contacting customer support in 2020, by method. During the survey, 20 percent of customers stated that they contacted their customer support via email.
Share of customers contacting customer support in 2020, by channel
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 USD $39 USD / Month *
in the first 12 months
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Statistics on U.S. internet user demographics – gender
Internet usage overview
6
- Basic Statistic United States internet penetration 2000-2023
- Basic Statistic U.S. adult internet usage reach 2000-2021, by gender
- Basic Statistic U.S. adults who are online almost constantly 2021, by gender
- Premium Statistic Home internet access in the U.S. 2022, by type and gender
- Premium Statistic Internet usage penetration in the U.S. 2022, by gender and device
- Premium Statistic Weekly hours spent using the internet U.S. 2022, by gender
Online activities
8
- Premium Statistic U.S. messaging services users 2021, by gender
- Premium Statistic U.S. online calls or conference participants 2021, by gender
- Premium Statistic U.S. online video consumption 2021, by gender
- Basic Statistic U.S. share of users streaming or downloading audio content 2021, by gender
- Premium Statistic Monthly podcast consumers in the U.S. 2022, by gender
- Premium Statistic U.S. share of users publishing original content online 2021, by gender
- Basic Statistic Online banking users in the U.S. 2021, by gender
- Premium Statistic Leading smartphone activities for U.S. users 2022, by gender
Social media usage
8
- Basic Statistic U.S. social media audience distribution 2023, by gender
- Premium Statistic U.S. leading social media platform users 2022, by gender
- Premium Statistic U.S. Facebook users 2022, by gender
- Premium Statistic U.S. Facebook Messenger users 2022, by gender
- Basic Statistic U.S. Instagram users 2022, by gender
- Premium Statistic TikTok audiences in the U.S. 2021, by age and gender
- Premium Statistic YouTube audiences in the U.S. 2021, by age and gender
- Basic Statistic Reddit usage reach in the United States 2021, by gender
Online user experiences
8
- Premium Statistic U.S. internet user attitudes 2022, by gender
- Premium Statistic Frequency of digital detoxing in the U.S. 2022, by gender
- Basic Statistic U.S. adults believing the internet should be a free speech zone 2022, by gender
- Basic Statistic U.S. teens feeling they can express freely online 2022, by gender
- Basic Statistic U.S. user opinions on the social media content moderation policies 2022, by gender
- Basic Statistic Share of U.S. adults supporting hateful content removal 2022, by gender
- Premium Statistic U.S. adults supporting sexual content removal from social media 2022, by gender
- Basic Statistic U.S. adults supporting ID verification to create social media profile 2022, by gender
E-commerce
8
- Premium Statistic Main online purchase influence factors in the U.S. & UK 2022, by gender
- Premium Statistic E-commerce shoppers mobile audience share in the U.S. 2022, by gender
- Premium Statistic Clothing shoppers mobile audience share in the U.S. 2022, by gender
- Premium Statistic U.S. fashion website visitor share 2021, by gender
- Premium Statistic Most influential social networks on U.S. millennial buyers 2022, by gender and age
- Premium Statistic Social commerce usage in the U.S. & UK 2022, by gender and activity
- Premium Statistic U.S. adults buying a product after seeing influencer postings 2022, by gender
- Premium Statistic Interest of adults in voice commerce in the U.S. 2021, by gender
Further related statistics
12
- Communication channels preferred to contact customer service by age 2018
- Preferred channels for communication, ads and service Netherlands 2016, by channel
- Millennials: willingness to share contact data with marketers in the U.S. 2014
- Preferred communication method with internet provider in the United Kingdom (UK) 2013
- Auto buyers' preferred post-vehicle-sale communication channel worldwide in 2012
- Leading marketing & communication channels used by public libraries in the U.S. 2018
- Leading Android communication apps in the Netherlands 2022, by downloads
- Communication method preference for checking bank balance in the UK 2005-2013
- U.S. consumers' communication channels for simple inquiries 2012
- Communication method preference for booking a holiday in the UK 2005-2013
- Preferred communication channels among China's young UHNWI 2015, by gender
- Importance of mediums for companies to interact with customers in Asia Pacific 2017
Further Content: You might find this interesting as well
Statistics
- Communication channels preferred to contact customer service by age 2018
- Preferred channels for communication, ads and service Netherlands 2016, by channel
- Millennials: willingness to share contact data with marketers in the U.S. 2014
- Preferred communication method with internet provider in the United Kingdom (UK) 2013
- Auto buyers' preferred post-vehicle-sale communication channel worldwide in 2012
- Leading marketing & communication channels used by public libraries in the U.S. 2018
- Leading Android communication apps in the Netherlands 2022, by downloads
- Communication method preference for checking bank balance in the UK 2005-2013
- U.S. consumers' communication channels for simple inquiries 2012
- Communication method preference for booking a holiday in the UK 2005-2013
- Preferred communication channels among China's young UHNWI 2015, by gender
- Importance of mediums for companies to interact with customers in Asia Pacific 2017
CFI Group. (June 1, 2020). Share of customers contacting customer support in 2020, by channel [Graph]. In Statista. Retrieved March 22, 2023, from https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group. "Share of customers contacting customer support in 2020, by channel." Chart. June 1, 2020. Statista. Accessed March 22, 2023. https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group. (2020). Share of customers contacting customer support in 2020, by channel. Statista. Statista Inc.. Accessed: March 22, 2023. https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group. "Share of Customers Contacting Customer Support in 2020, by Channel." Statista, Statista Inc., 1 Jun 2020, https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group, Share of customers contacting customer support in 2020, by channel Statista, https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/ (last visited March 22, 2023)
Share of customers contacting customer support in 2020, by channel [Graph], CFI Group, June 1, 2020. [Online]. Available: https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/