This statistic illustrates the share of customers contacting customer support in 2020, by method. During the survey, 20 percent of customers stated that they contacted their customer support via email.
Share of customers contacting customer support in 2020, by channel
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CFI Group. (June 1, 2020). Share of customers contacting customer support in 2020, by channel [Graph]. In Statista. Retrieved August 08, 2022, from https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group. "Share of customers contacting customer support in 2020, by channel." Chart. June 1, 2020. Statista. Accessed August 08, 2022. https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group. (2020). Share of customers contacting customer support in 2020, by channel. Statista. Statista Inc.. Accessed: August 08, 2022. https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group. "Share of Customers Contacting Customer Support in 2020, by Channel." Statista, Statista Inc., 1 Jun 2020, https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group, Share of customers contacting customer support in 2020, by channel Statista, https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/ (last visited August 08, 2022)