Overall, how would you rate your experiences using the mobile wallets to pay for goods or services at a retail location?

In-store mobile payment satisfaction in the U.S. 2017 This statistic presents information on the U.S. user satisfaction with in-store mobile payments as of December 2017. During the survey period, 45 percent of mobile wallet users rated their recent experience of in-store mobile retail payments as excellent.
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Share of respondents
Excellent45%
Very good43%
Good21%
Fair2%
Poor0%
Share of respondents
Excellent45%
Very good43%
Good21%
Fair2%
Poor0%

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Description Source More information
This statistic presents information on the U.S. user satisfaction with in-store mobile payments as of December 2017. During the survey period, 45 percent of mobile wallet users rated their recent experience of in-store mobile retail payments as excellent.
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Release date
January 2018
Region
United States
Survey time period
December 2017
Number of respondents
147 respondents
Age group
25 years and older
Special properties
used mobile wallets in the past 3 months
Method of interview
Online survey

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Mobile payment usage in the United States

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