Improved productivity from AI in customer management activities worldwide 2017-2021

Published by
Petroc Taylor
,
Nov 27, 2025

This statistic shows an estimate of improvements in productivity from the adoption of artificial intelligence (AI) in customer management activities worldwide, from 2017 to 2021. It is estimated that over the next five years a total of

***
billion U.S. dollars will be gained via improved productivity as a result of the adoption of AI.

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Improvement in productivity from artificial intelligence (AI) use in customer management activities worldwide, from 2017 to 2021 (in billion U.S. dollars)

CharacteristicImproved productivity in billion U.S. dollars
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Statistic: Improvement in productivity from artificial intelligence (AI) use in customer management activities worldwide, from 2017 to 2021 (in billion U.S. dollars)

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Release date

June 2017

Region

Worldwide

Survey time period

2017

Supplementary notes

* estimate

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