During the fiscal year of 2017, Air Canada accumulated operating expenses of around 14.9 billion Canadian dollars and revenue passenger miles that amounted to a total of about 85.1 billion Canadian dollars. In that same fiscal year, Air Canada’s passenger load factor dropped to 82.3 percent, from a record-high 83.5 percent in 2015, with the number of passengers carried by the airline in that year reaching over 48 million. Air Canada’s fuel consumption in FY 2017 was approximately 5.3 billion liters and in that year, average fuel cost for the company amounted to 16.6 Canadian cents for each liter of fuel.
Although Air Canada had the highest amount of consumer complaints among Canadian airlines during the 2016-2017 fiscal year, a 2017 survey regarding/statistics/746187/canadian-adults-opinion-air-canada/ towards Air Canada, had over half of the respondents stating that the services of the Montreal-based air carrier was either good or excellent. The carrier's operating divisions include Air Canada Cargo, Air Canada Express as well as, Air Canada Rouge, and the airline generates the largest amount of its operating passenger revenue from its domestic sector.