eServices - Worldwide | Statista Market Forecast

Revenue in the eServices market is projected to reach US$347.70bn in 2023.
Revenue is expected to show an annual growth rate (CAGR 2023-2027) of 7.81%, resulting in a projected market volume of US$469.80bn by 2027.
The Online Gambling segment is expected to show a revenue growth of 12.9% in 2024.
The market's largest segment is Online Education with a projected market volume of US$166.60bn in 2023.
In global comparison, most revenue will be generated in the United States (US$129,500.00m in 2023).
The average revenue per user (ARPU) in the Online Gambling segment is projected to amount to US$539.30 in 2023.
In the Online Education segment, the number of users is expected to amount to 1.03bn users by 2027.
User penetration in the Online Education segment will be at 10.5% in 2023.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

in-scope

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

out-of-scope

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

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eServices - Worldwide

in-scope

out-of-scope

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