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Expectations of Generation Y on banks customer experience in France 2017

This statistic presents the expectations of French people aged 20 to 35 (Generation Y) in terms of customer experience offered by banks in 2017. For almost 80 percent of those questioned, banks should absolutely give the possibility of subscribing or to cancel accounts and banking products to improve their customer experience.

What do you think banks should absolutely simplify to improve customer experience? *

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Release date

June 2017



Survey time period

March 3-16, 2017

Number of respondents

1,001 respondents

Age group

20-35 years

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* in total (3 choices possible)

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Statistics on "Online and mobile banking in France"

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