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Expectations of Generation Y on banks customer experience in France 2017

What do you think banks should absolutely simplify to improve customer experience? *

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Sources

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Release date

June 2017

Region

France

Survey time period

March 3-16, 2017

Number of respondents

1,001 respondents

Age group

20-35 years

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* in total (3 choices possible)

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Statistics on "Online and mobile banking in France"

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