Effect of COVID-19 on consumer usage of omnichannel services U.S. 2020

Published by
Kasia Davies
,
Jul 9, 2025
As of June 2020,
**
percent of consumers in the United States stated that they were using buy online, pickup in-store services more often since the beginning of the COVID-19 pandemic.

For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.
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Have you used or done any of the following since COVID-19 started?

CharacteristicNot using or using less/the sameUsing moreJust started using
- - - -
- - - -
- - - -
Showing entries 1 to 3 (3 entries in total)
Statistic: Have you used or done any of the following since COVID-19 started?

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Source

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McKinsey & Company

Release date

June 2020

Region

United States

Survey time period

June 15 to 21, 2020

Number of respondents

2,006 respondents

Age group

18 years and older

Method of interview

Online survey

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Topics

Coronavirus: impact on the retail industry worldwideCoronavirus disease (COVID-19) pandemicCoronavirus (COVID-19) in the U.S.Coronavirus (COVID-19): impact on the retail landscape in the U.S.
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