Mobile banking satisfaction in the United States 2021, by frequency and generation

Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation

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Release date

September 2021

Region

United States

Survey time period

March 2021

Number of respondents

Around 3,000 respondents

Age group

18 years and older

Supplementary notes

Frequent mobile banking users: used mobile banking at least once in every two weeks.
Light mobile banking users: used mobile banking at most once a month in the last year.
Nousers: didn't use mobile banking in the last one year.

Percentages represent respondents who are "satisfied" or "very satisfied" with their primary bank.

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