U.S.: Mobile banking satisfaction by frequency

Frequent use of mobile banking seems to improve the overall banking satisfaction among young bankers in the United States. Frequent mobile banking users, referred to users who used mobile banking at least once in every two weeks in the last year, were more satisfied with their primary bank than light mobile banking users and nonusers. Around 70 percent of both Gen Z and Millennial frequent bank users were "satisfied" or "very satisfied" with their primary bank, compared to 38 and 44 percent of nonusers.

Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation

Characteristic	Gen Z	Millennials
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Release date

September 2021

More information

Region

United States

Survey time period

March 2021

Number of respondents

Around 3,000 respondents

Age group

18 years and older

Supplementary notes

Frequent mobile banking users: used mobile banking at least once in every two weeks.
Light mobile banking users: used mobile banking at most once a month in the last year.
Nousers: didn't use mobile banking in the last one year.

Percentages represent respondents who are "satisfied" or "very satisfied" with their primary bank.

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