Frequent use of mobile banking seems to improve the overall banking satisfaction among young bankers in the United States. Frequent mobile banking users, referred to users who used mobile banking at least once in every two weeks in the last year, were more satisfied with their primary bank than light mobile banking users and nonusers. Around 70 percent of both Gen Z and Millennial frequent bank users were "satisfied" or "very satisfied" with their primary bank, compared to 38 and 44 percent of nonusers.
Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation
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Deloitte. (September 11, 2021). Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation [Graph]. In Statista. Retrieved May 06, 2024, from https://www.statista.com/statistics/1288856/mobile-banking-satisfaction-by-frequency/
Deloitte. "Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation ." Chart. September 11, 2021. Statista. Accessed May 06, 2024. https://www.statista.com/statistics/1288856/mobile-banking-satisfaction-by-frequency/
Deloitte. (2021). Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation . Statista. Statista Inc.. Accessed: May 06, 2024. https://www.statista.com/statistics/1288856/mobile-banking-satisfaction-by-frequency/
Deloitte. "Mobile Banking Satisfaction with Primary Bank in The United States in 2021, by Usage Frequency and Generation ." Statista, Statista Inc., 11 Sep 2021, https://www.statista.com/statistics/1288856/mobile-banking-satisfaction-by-frequency/
Deloitte, Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation Statista, https://www.statista.com/statistics/1288856/mobile-banking-satisfaction-by-frequency/ (last visited May 06, 2024)
Mobile banking satisfaction with primary bank in the United States in 2021, by usage frequency and generation [Graph], Deloitte, September 11, 2021. [Online]. Available: https://www.statista.com/statistics/1288856/mobile-banking-satisfaction-by-frequency/