This survey shows the preferred channels of communication of U.S. consumers when dealing with a simple customer service inquiry. Some 38 percent of respondents said their preferred method is using a company website or email.
For a simple customer service inquiry*, what is your preferred channel for reaching out to companies?
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American Express. (May 2, 2012). For a simple customer service inquiry*, what is your preferred channel for reaching out to companies? [Graph]. In Statista. Retrieved November 09, 2024, from https://www.statista.com/statistics/225269/us-consumer-communication-with-companies-on-simple-issues/
American Express. "For a simple customer service inquiry*, what is your preferred channel for reaching out to companies?." Chart. May 2, 2012. Statista. Accessed November 09, 2024. https://www.statista.com/statistics/225269/us-consumer-communication-with-companies-on-simple-issues/
American Express. (2012). For a simple customer service inquiry*, what is your preferred channel for reaching out to companies?. Statista. Statista Inc.. Accessed: November 09, 2024. https://www.statista.com/statistics/225269/us-consumer-communication-with-companies-on-simple-issues/
American Express. "For a Simple Customer Service Inquiry*, What Is Your Preferred Channel for Reaching out to Companies?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225269/us-consumer-communication-with-companies-on-simple-issues/
American Express, For a simple customer service inquiry*, what is your preferred channel for reaching out to companies? Statista, https://www.statista.com/statistics/225269/us-consumer-communication-with-companies-on-simple-issues/ (last visited November 09, 2024)
For a simple customer service inquiry*, what is your preferred channel for reaching out to companies? [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225269/us-consumer-communication-with-companies-on-simple-issues/
