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U.S. consumers' communication channels for simple inquiries 2012

For a simple customer service inquiry*, what is your preferred channel for reaching out to companies?

by Statista Research Department, last edited May 2, 2012
U.S. consumers' communication channels for simple inquiries 2012 This survey shows the preferred channels of communication of U.S. consumers when dealing with a simple customer service inquiry. Some 38 percent of respondents said their preferred method is using a company website or email.
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For a simple customer service inquiry*, what is your preferred channel for reaching out to companies?

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