Relative use of contactless payments in the Netherlands 2015-2016, by age group

This statistic shows the relative use of contactless payments by consumers in the Netherlands in 2015 and 2016, by age group. In 2016, the relative use of contactless payments in total POS payments by 55 to 64 year olds was 0,7, which meant they made 30 percent less contactless payments compared to the average consumer in the Netherlands.
NFC payments were introduced in the Netherlands in 2014 and mainly involves contactless payments made at points of sales, with either a debit card or a mobile phone or payments via QR codes. These methods are supported and developed by Dutch banks, such as ING and Rabobank, with larger Fintech-services such as Android Pay, Apple Pay and Pay from Samsung not yet being released in the Netherlands. In the summer of 2017, ABN Amro, ING, Rabobank and De Volksbank will launch the overarching payment service of Payconiq, which was already tested in Belgium and uses QR codes.

Between the first quarter of 2015 and the first quarter of 2017, the total number of registered NFC payments in the Netherlands increased from approximately 10.5 million payments in 2015 to approximately 251 million payments in 2017. Despite that, approximately 70 percent of respondents in the Netherlands indicated they never used mobile phone payments before.

Relative use of contactless payments by consumers in the Netherlands in 2015 and 2016, by age group*

Age group20152016
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Release date

April 2017



Survey time period

2015 and 2016

Number of respondents

29,280 respondents

Age group

12 years and older

Special properties

Dutch residents

Method of interview


Supplementary notes

* The source states the following: "the above chart provides an indication of the level of contactless payment use among certain demographic groups compared to the average consumer for the years 2015 and 2016. The figures in the above chart represent the extent to which demographic groups make more or less use of contactless payments compared to the average Dutch consumer, which is represented by 1" (in Dutch: "bovenstaande grafiek geeft een indicatie van hoe intensief bepaalde bevolkingsgroepen contactloos betalen gebruiken ten opzichte van de gemiddelde consument voor de jaren 2015 en 2016. Naarmate men meer (minder) gebruik maakt van contactloos betalen bij het afrekenen van aankopen dan de doorsnee Nederlander, zal de getoonde staaf hoger (lager) uitkomen dan 1". The source also adds, "1 = share of contactless payments in total POS payments for the average Dutch consumer" (in Dutch: 1 = aandeel contactloze betalingen in het totaal aantal toonbankbetaling van de gemiddelde Nederlander).

The source states that the numbers provided concern payments "made at points of sales – e.g. shops, bars, restaurants, hotels, petrol stations, services, markets, vending machines – and person-to-person payments". Purchases from online shops and bank transfers between consumers were excluded from the survey.

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