Customer satisfaction with Walmart was lower than the national average for supermarkets in the United States in 2018. Walmart recorded an index score of 72, which was six index points below the average supermarket rating of 78. The index score is based on a 100-point scale. The highest-ranking supermarket in that year was Trader Joe’s with a score of 86.
Walmart origins
Walmart, formerly known as Wal-Mart Stores, Inc., is one of the world’s largest retail companies, with total global revenue amounting to 514.41 billion U.S. dollars in 2019. The first Walmart store was opened in Rogers, Arkansas by Sam Walton in 1962. The company went public in 1970 as it continued to expand. With store growth came new store formats – the first Sam’s Club membership-only warehouse retailer opened in 1983 and the first Walmart Supercenter in 1988. The company went on to expand into Central and South America, Canada, China, South Africa and the United Kingdom. In 2019, there were over 11,700 Walmart stores worldwide.
Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2018
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ACSI. (February 28, 2019). Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2018 [Graph]. In Statista. Retrieved February 23, 2020, from https://www.statista.com/statistics/819713/supermarket-consumer-satisfaction-walmart-us/
ACSI. "Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2018." Chart. February 28, 2019. Statista. Accessed February 23, 2020. https://www.statista.com/statistics/819713/supermarket-consumer-satisfaction-walmart-us/
ACSI. (2019). Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2018. Statista. Statista Inc.. Accessed: February 23, 2020. https://www.statista.com/statistics/819713/supermarket-consumer-satisfaction-walmart-us/
ACSI. "Supermarket Consumer Satisfaction with Walmart in The United States from 2008 to 2018." Statista, Statista Inc., 28 Feb 2019, https://www.statista.com/statistics/819713/supermarket-consumer-satisfaction-walmart-us/
ACSI, Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2018 Statista, https://www.statista.com/statistics/819713/supermarket-consumer-satisfaction-walmart-us/ (last visited February 23, 2020)
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