Customer satisfaction with Walmart was lower than the national average for supermarkets in the United States in 2020. Walmart recorded an index score of 71, which was five index points below the average supermarket rating of 76. The index score is based on a 100-point scale. The highest-ranking supermarket in that year was Trader Joe’s with a score of 84.
Walmart origins
Walmart, formerly known as Wal-Mart Stores, Inc., is the world’s largest retail company, with total global revenue amounting to 559 billion U.S. dollars in fiscal year ended January, 2021. The first Walmart store was opened in Rogers, Arkansas by Sam Walton in 1962. The company went public in 1970 as it continued to expand. With store growth came new store formats – the first Sam’s Club membership-only warehouse retailer opened in 1983 and the first Walmart Supercenter in 1988. The company went on to expand into Central and South America, Canada, China, South Africa and the United Kingdom. In 2021, there were over 11,000 Walmart stores worldwide.
Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2020
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ACSI. (April 1, 2021). Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2020 [Graph]. In Statista. Retrieved August 18, 2022, from https://www.statista.com/statistics/819713/supermarket-consumer-satisfaction-walmart-us/
ACSI. "Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2020." Chart. April 1, 2021. Statista. Accessed August 18, 2022. https://www.statista.com/statistics/819713/supermarket-consumer-satisfaction-walmart-us/
ACSI. (2021). Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2020. Statista. Statista Inc.. Accessed: August 18, 2022. https://www.statista.com/statistics/819713/supermarket-consumer-satisfaction-walmart-us/
ACSI. "Supermarket Consumer Satisfaction with Walmart in The United States from 2008 to 2020." Statista, Statista Inc., 1 Apr 2021, https://www.statista.com/statistics/819713/supermarket-consumer-satisfaction-walmart-us/
ACSI, Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2020 Statista, https://www.statista.com/statistics/819713/supermarket-consumer-satisfaction-walmart-us/ (last visited August 18, 2022)
