U.S. supermarket consumer satisfaction: Walmart 2008-2019

Customer satisfaction with Walmart was lower than the national average for supermarkets in the United States in 2019. Walmart recorded an index score of 73, which was five index points below the average supermarket rating of 78. The index score is based on a 100-point scale. The highest-ranking supermarket in that year was Trader Joe’s with a score of 86.

Walmart origins

Walmart, formerly known as Wal-Mart Stores, Inc., is one of the world’s largest retail companies, with total global revenue amounting to 514.41 billion U.S. dollars in 2019. The first Walmart store was opened in Rogers, Arkansas by Sam Walton in 1962. The company went public in 1970 as it continued to expand. With store growth came new store formats – the first Sam’s Club membership-only warehouse retailer opened in 1983 and the first Walmart Supercenter in 1988. The company went on to expand into Central and South America, Canada, China, South Africa and the United Kingdom. In 2019, there were over 11,700 Walmart stores worldwide.

Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2019

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Source

Release date

2020

Region

United States

Survey time period

2008 to 2019

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