Bank customer satisfaction levels worldwide 2023

According to a survey conducted by Statista among more than 75 thousand consumers across 28 nations worldwide, bank customers in general were satisfied with their banks. Based on a ratings system of 1 being very dissatisfied and 5 being very satisfied, the global average satisfaction score was slightly under 4, a slight decrease from the previous years findings. Indonesia and South Africa had the highest satisfaction scores of 4.28 and 4.21 respectively.
More in-depth information can be found in the report on consumer approval ratings of banking services in selected countries worldwide.

Bank customer satisfaction worldwide in 2023, by country

Characteristic	Satisfaction score
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-

Download

Source

Show detailed source information?

Already a member?

Source

Use Ask Statista Research Service

Release date

March 2023

More information

Region

Worldwide

Survey time period

November and December 2022

Number of respondents

75,264 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Method of interview

Online Access Panel

Supplementary notes

This question was phrased by Statista as follows: "Overall, how satisfied are you with your bank? Please rate from 5 – very satisfied to 1 – very dissatisfied."

Citation formats