Consumer preferences for digital versus traditional banks Indonesia 2022

Published by Statista Research Department, Jan 11, 2024
According to a survey on consumer payment behavior conducted in October 2022 in Indonesia, 55 percent of respondents preferred traditional banks as their principal banking institutions over digital ones. Traditional banks have been perceived as trusted, reliable, and having good customer service.

Preference for digital versus traditional banks among consumers in Indonesia in 2022

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Release date

July 2023

Region

Indonesia

Survey time period

September to October 2022

Number of respondents

6,550 respondents

Age group

18-65 years

Special properties

among consumers in Singapore, Malaysia, Thailand, Indonesia, the Philippines, Vietnam, and Cambodia

Supplementary notes

The survey was conducted among 6,550 consumers in Southeast Asia, including Singapore. The report did not provide the number of respondents in each country.

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Consumer intentions

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Topics

Digital payments in IndonesiaInternet usage in IndonesiaSmartphones in IndonesiaE-commerce in IndonesiaBanking industry in Indonesia
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