Active use cases of GenAI in banks in the U.S. 2024

Published by Statista Research Department, Aug 18, 2025

In a 2024 survey of U.S. bank executives, cybersecurity emerged as the primary use case for generative AI.

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percent of respondents reported that their institutions had active pilots or production deployments in this area. Other key applications included IT systems and software, as well as fraud detection, with over half of respondents indicating active pilots or production use of generative AI in these domains.

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Active use cases of generative AI (GenAI) in the banking industry in the U.S. in 2024

CharacteristicConsideringActive pilots or production
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Statistic: Active use cases of generative AI (GenAI) in the banking industry in the U.S. in 2024

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Source

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KPMG

Release date

September 2024

Region

United States

Survey time period

March 2024

Number of respondents

200 senior executives

Supplementary notes

The source adds the following information: Survey respondents represented U.S. banks of varying sizes and functions, including retail, consumer, and investment banking, wealth management, wholesale banking, and back-office operations. Of the participating banks, 41 percent held assets of 50 billion U.S. dollars or more, with 16 percent managing assets of at least 100 billion U.S. dollars.

Percentages may not sum up to 100 percent due to rounding. 

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