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Customer satisfaction with local bus services in the United Kingdom (UK) 2013

This graph shows the satisfaction of bus users and non-users with local bus services based on responses from a survey carried out in March 2013. Those who used the bus services rated it much higher than those who did not and unsurprisingly the none-users were more likely to have no opinion. Only 11 percent of users rated the service as very or fairly poor.

Overall, how would you rate the quality of local bus services?

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Release date

October 2013


United Kingdom

Survey time period

March 2013

Number of respondents


Age group

16 years and older

Method of interview

Face-to-face interviews, telephone interviews

Supplementary notes

* Non-Users (n=428), Users (n=476)

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