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U.S. consumers' opinions on customer service waiting times 2012

Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?*

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Source

Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

1,000 respondents

Age group

8-19 years

Method of interview

Face-to-face interview

Supplementary notes

* over the past twelve months

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