U.S. consumers' opinions on customer service waiting times 2012

Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?*

by Statista Research Department, last edited May 2, 2012
U.S. consumers' opinions on customer service waiting times 2012 This survey shows U.S. consumers' opinions on whether waiting times for customer service have improved in the past year. Some 26 percent of respondents believed that waiting times for telephone customer service had improved during this period.
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Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?*

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