Customer service effectiveness on social media in U.S. and worldwide 2017

Do you believe social media is an effective channel for customer service?

Customer service effectiveness on social media in U.S. and worldwide 2017 This survey shows the customers' opinion on social media's effectiveness for customer service in the United States and worldwide in 2017. During the survey, 39 percent of respondents from the United States stated that they believe social media is an effective channel for customer service.
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Do you believe social media is an effective channel for customer service?

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United StatesGlobal average
Yes39%47%
No61%53%
United StatesGlobal average
Yes39%47%
No61%53%
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Description

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This survey shows the customers' opinion on social media's effectiveness for customer service in the United States and worldwide in 2017. During the survey, 39 percent of respondents from the United States stated that they believe social media is an effective channel for customer service.
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Release date
August 2017
Region
Worldwide, United States
Survey time period
2017
Age group
18 years and older
Supplementary notes
Respondents base: global survey (n=5,000).
The source did not specify the number of U.S. respondents.
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