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Customer service effectiveness on social media in U.S. and worldwide 2017

Do you believe social media is an effective channel for customer service?

by E. Mazareanu, last edited Mar 27, 2019
Customer service effectiveness on social media in U.S. and worldwide 2017 This survey shows the customers' opinion on social media's effectiveness for customer service in the United States and worldwide in 2017. During the survey, 39 percent of respondents from the United States stated that they believe social media is an effective channel for customer service.
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Do you believe social media is an effective channel for customer service?

United StatesGlobal average
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by E. Mazareanu, last edited Mar 27, 2019
This survey shows the customers' opinion on social media's effectiveness for customer service in the United States and worldwide in 2017. During the survey, 39 percent of respondents from the United States stated that they believe social media is an effective channel for customer service.
Show more
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